Job description
Reception / Customer relationship management
Tasks
As a reception member of a hostel, you will have to get involved in many different tasks, whilst remaining positive and keeping a smile in your face when dealing with customers. We really believe that this will be a really good experience to get to know different hotel working areas.
Main tasks:
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Checking guests in and out
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Basic concierge assistance
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Planning and organize group arrivals
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Assisting in cash advances, exchange money, check guest folios
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Commercial information to customers
Other duties:
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Day to day processing and input of group reservations while following hotel reservations policy
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Maintaining a positive selling approach to maximise yield in both occupancy and rates
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Liaising with other departments to prepare for group arrivals
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Assisting the Front office with closing of accounts
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Answering all calls promptly in a courteous and efficient manner
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Ensuring all reservations are accurately actioned within the same working day
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Assisting in the Front Office as required, especially with guests checking in and out
Requirements:
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Fluent in English
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Able to provide a training agreement
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Open to work in different shifts Morning - Afternoon - Night, depending on the candidate.
Benefits:
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The internship is paid 100 € a month + accommodation with the other staff and breakfast.
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Internet is also provided as well as living expenses as water, electricity, etc.
Extra information
- Status
- Closed
- Location
- Sevilla, Valencia, Barcelona and Granada
- Type of Contract
- Internships, Full Time Jobs
- Profession type
- Admin / Secretarial, Management, Sales, Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Cover Letter Required
- No
- Languages
- English