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Paid Reception Internship

Our colleague is a high quality Hostels chain, based in Spain and the United States. Awarded by Tripadvisor during many years as the best hostels in Spain, they are customer oriented being really important for them the customer care and the relation with the guests. Their staff is fun and close, making the stay of the customers as good as possible.

Job description

Reception / Customer relationship management

Tasks

As a reception member of a hostel, you will have to get involved in many different tasks, whilst remaining positive and keeping a smile in your face when dealing with customers. We really believe that this will be a really good experience to get to know different hotel working areas.

Main tasks:

  • Checking guests in and out 
  • Basic concierge assistance 
  • Planning and organize group arrivals 
  • Assisting in cash advances, exchange money, check guest folios 
  • Commercial information to customers 
Other duties:
  • Day to day processing and input of group reservations while following hotel reservations policy 
  • Maintaining a positive selling approach to maximise yield in both occupancy and rates 
  • Liaising with other departments to prepare for group arrivals 
  • Assisting the Front office with closing of accounts 
  • Answering all calls promptly in a courteous and efficient manner 
  • Ensuring all reservations are accurately actioned within the same working day 
  • Assisting in the Front Office as required, especially with guests checking in and out 
Requirements:
  • Fluent in English 
  • Able to provide a training agreement 
  • Open to work in different shifts Morning - Afternoon - Night, depending on the candidate. 
Benefits:
  • The internship is paid 100 € a month + accommodation with the other staff and breakfast. 
  • Internet is also provided as well as living expenses as water, electricity, etc.

Extra information

Status
Closed
Location
Sevilla, Valencia, Barcelona and Granada
Type of Contract
Internships, Full Time Jobs
Profession type
Admin / Secretarial, Management, Sales, Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Cover Letter Required
No
Languages
English

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