Job description
JOB PURPOSE
- To deal with all clients' enquiries and appointments in an efficient and courteous and manner, ensuring that excellent customer service levels are maintained at all times.
- To represent 58 South Molton St in a professional way, demonstrating our ethical and integral approach across all areas of the business and in all dealings with clients, practitioners and external businesses.
- To provide a safe, comfortable environment for our clients and practitioners.
- Support Line Management, contributing to the Business Strategy by striving to achieve operational objectives and personal goals.
JOB ACTIVITIES
Customer Service
o To deal with all face to face, telephone and email enquiries regarding our practitioners, treatments/therapies and appointments in an informed, discreet and professional manner.
o To process all client appointments / cancellations in an accurate and timely manner, supporting the business policies at all times.
o Liaise with the practitioners on a daily basis, fulfilling their requirements in regard to the handling of their clients, providing them with any relevant and necessary information about their appointments.
o Deal with any customer complaints, handing over those that you cannot resolve to the Practice Manager and reporting all complaints to the Management.
Payment Processing
o To take accurate payments for all appointments.
o Contacting clients to collect late cancellation payments, in a way in which enables the business to maintain amicable client relations.
o Reconciling your Banking at the end of each shift – investigating and resolving all discrepancies.
Operations
o To provide a consistently safe, clean, comfortable and tidy building, carrying out regular and thorough building inspections.
o To fully prepare the Practice Rooms between Practitioners, restocking with supplies.
o To report low back-up stocks and any maintenance issues to the Practice Manager.
o Liaise with Suppliers and External Contractors in the Practice Managers absence.
SKILLS REQUIRED
- Extensive Customer Service experience.
- Good working knowledge of outlook, Excel and Word
- High level of accuracy and attention to detail.
- High degree of initiative and motivation.
- High degree of organisational skills, prioritising workload.
- Ability to communicate effectively, both verbally and written
Willing to work with a 'Can-Do' attitude
Extra information
- Status
- Closed
- Location
- Mayfair, London
- Type of Contract
- Casual / Part Time Jobs
- Profession type
- Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- Yes
- Cover Letter Required
- Yes
- Languages
- English
Customer Service Jobs | Casual / Part Time Jobs