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Business Centre Assistant in London

High levels of client service and client satisfaction are the main focus of the role; helping to meet the expectations and requirements of the client and Beaumont Business Centres Ltd. You play an important role in providing the first impression for the Business Centre and Beaumont, as well as the client Companies. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises.

40 hours per week
Between £20,000 and £20,001 Per Year

What are you going to do:

Key Responsibilities

Reception Services

  • Service to be provided and managed to ensure it meets the business needs of the clients
  • Receiving clients at the front desk by welcoming them and managing the sign-in procedure
  • Notify clients of visitor arrival
  • Issue permanent, temporary and visitor access passes
  • Key issue and control
  • Switchboard operation to receive and transfer all incoming calls in an overflow situation
  • Receive, co-ordinate, and monitor all requests for services assistance
  • Provide up to date progress of requests
  • Record outcome and response times to requests

Conference and Meeting Rooms

  • Manage bookings and enter onto the workspace management system (Centre Charge)
  • Manage any catering/refreshment requirements
  • Communicate any audio-visual equipment requests

Postal Services

  • Ensure that all post received is sorted and hand delivered for each client company
  • Ensure that all post in relation to outgoing is franked and stamped ready for collection

Courier Services

  • Arrange small packages and items of urgent mail for clients via the courier supplier
  • Record all items into the client account on Centre Charge
  • Receive incoming courier deliveries for clients and ensure sign off

Client Services

  • Build and maintain client relationships
  • Deal with all client enquiries and taking action in a timely fashion
  • Secretarial and administrative duties as and when required

General Administration

  • General filing, word processing, delivery notes, purchase orders and any other administration required for the role
  • Ensure stationary and any other resources are available for the day to day running of the Centre

Key Competencies for the Role

  • Advanced interpersonal skills
  • Resilience
  • Change and Innovation
  • Flexibility
  • Effective Communication
  • Team Working
  • Personable with a positive nature
  • Good I.T. and administrative skills

What we offer:

  • Competitive Salary
  • Benefits Package
  • 23 Days Holiday

What we ask:

  • At least finished high school
  • Team Working
  • Flexibility
  • Positive attitude

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Extra information

Status
Closed
Education Level
College, Secondary School, University
Location
London
Working hours per week
40
Type of Contract
Graduate Jobs, Full Time Jobs
Salary indication
Between £20,000 and £20,001 Per Year
Responsible for
Reception, general administration, client relationship management, customer service
Profession type
Admin / Secretarial, Receptionist
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

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