Information Advisor in Reading

Wren Kitchens are looking for hardworking individuals to join their family owned manufacturer and retailer of fitted kitchens. Full training is provided so previous experience is not required!

Job description

About The Company
Wren Kitchens is the UK's number one kitchen retailer! Wren is a privately-owned, family-run business which is passionate about kitchens and delivering a world-class customer experience.
 
We employ over 4,500 people in the UK and in the past three years, our kitchen sales have totalled over £1bn. In 2019 alone, we will turnover £700m.

We’re proud to say that we manufacture all of our kitchens out of three, state-of-the-art factories, here in the UK. Wren is famous for having the biggest range of kitchens. We provide tailored kitchens at DIY prices. And with the largest range of colours and styles, Wren provide the creative freedom to inspire customers and build their dream kitchens.

This year also saw Wren named #1 top-rated retail workplace in the UK. In addition to this, The Telegraph recognised us as the fastest-growing bricks and mortar retailer and the Sunday Times ranked us as the 12th largest, privately owned company in the UK.

About The Role
Every weekend, our showrooms are full of eager customers excitedly shopping for their brand new kitchen. As our showrooms are so busy we are looking for Information Advisors to work 12 hours over Saturday and Sunday, to welcome and engage all of our potential customers and deliver the exceptional Wren service that we are so proud of.

You'll show our customers around the showroom and our kitchen ranges and introduce and sell our design package.  You'll obtain customers' details in order to create quality leads.

Main Responsibilities

  • To welcome and approach customers as they walk in to the showroom and take control in a friendly way in order to create quality leads
  • Using the Wren factory sheet, introduce the Company to every customer, explaining who we are and what sets us apart from our competitors
  • To ring web lead enquiries to qualify and sell the Design package.
  • To introduce and sell the design package to all potential customers
  • To complete a comprehensive qualification and estimate sheet with all potential customers
  • To achieve individual leads and sales targets in line with company KPIs
  • Explain why Wren is best in class by demonstrating the comparison bay introducing a minimum of three features and benefits aligned to the customers’ needs and wants as per the qualification sheet
  • To generate Home Surveys and Design Appointments
  • Ensure all leads are logged with all relevant information on the e-diary
  • Introduce and provide a professional hand over of the potential customer to the Design Surveyor and Kitchen Designer.
  • To ring the customer to confirm the appointment booking the day before and a post call the day after.


About You

Relevant Skills

  • Mandatory: Strong interpersonal and sociable skills, an effective communicator with an eye for detail. Smart appearance with a can-do attitude
  • Desirable: Previous customer facing work experience

Some Benefits of Working for Us

  • Fantastic pay – best pay package in the kitchen sector
  • Great career opportunities with ongoing expert training and ambitious expansion plans
  • Amazing incentives during our peak seasons

Extra information

Location
Reading
Type of Contract
Graduate Jobs
Published at
14-10-2019
Type of Job
Retail
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No

Reading | Retail Jobs | Graduate Jobs

Apply now

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