What are you going to do:
You will work in the Critical Parts Management Department which is dealing with global escalations for parts in the automotive industry in the logistics chain. The supported entities consist of the local headquarters, general distributors, wholesale locations and appropriate retailers.
Tasks & responsibilities:
- Resolve incoming support requests, incidents and problems in the required languages;
- Resolve escalated bottleneck parts enquiries for all Mercedes-Benz business units (passenger cars, vans and trucks);
- Appropriate usage of available resources and documentation of business related activities in the relevant system (e.g. ticketing system);
- Analyze and investigate logistic issues using own knowledge, computer applications and other entities and external partners;
- Proactively and continuously monitor workload to ensure timely investigation and response to bottleneck requests.
What we offer:
- Full-time 40 hours per week;
- International work environment;
- Relocation package: If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs;
- A “tailor made” individual development plan;
- Pension plan;
- Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
- Employee discount for health insurance;
- 200 vacation hours (based on full time employment);
- Competitive performance based salary growth and result oriented bonuses.
What we ask:
- Kein Mindestbildungsabschluss erfoderlich
- Fluency in German both verbal and in writing;
- Fluency in English (corporate language);
- Experience in customer support / problem solving business processes;
- Ability to understand the relationship between internal and external processes;
- Ability to understand interactions between demand and supply in the logistics chain;
- Open-minded to a diversity of cultures;
- Computer literacy.
Apply
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Extra information
- Status
- Closed
- Education Level
- College, Secondary School, University, Other
- Location
- Foreign: Abroad
- Working hours per week
- 40
- Type of Contract
- Full Time Jobs
- Salary indication
-
€2,075 Per Month
- Responsible for
- German Critical Parts Management
- Profession type
- Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- German
Foreign: The Netherlands | Customer Service Jobs | Call Centre Staff | Help Desk Employee | Full Time Jobs | College | Secondary School | University | Other
