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Customer Advisor in Royal Borough of Kingston upon Thames

Crystal Ski Holidays is the UK and Ireland’s most recommended ski company providing outstanding ski experiences both on and off the mountain. We’re looking for people passionate about creating an unforgettable experience for our customers throughout their journey with us. You’ll understand our customers, put them at the heart of everything you do and adapt your style using information provided to help you find ways to continuously improve customer satisfaction and loyalty.

What are you going to do

As a Customer Advisor, you’ll be a Brand Ambassador bringing our products and service to life with a fun and enthusiastic approach whilst using your own personality and expertise. You’ll help to answer questions and offer speedy solutions through a variety of contact methods mostly via phone and email to ensure our customers’ expectations are met and exceeded.

We also really look after our team at Crystal offering fantastic career development opportunities that will enable you to carve out a career in a fun and challenging environment.

This role is fixed term from September to March.

As a Customer Advisor, you will use your own expertise and style, you’ll listen to our customers throughout the journey including pre and post-booking, before they go on holiday and when they return home by answering questions and solving problems on the spot.  

You’ll ensure that all forms of contact mostly by phone and email - are handled quickly and with a friendly ‘can-do’ attitude, whilst achieving and exceeding performance targets against key performance indicators. Following your comprehensive product training you’ll be expected to provide open, honest and expert advice and suggestions to assist the customer with their holiday. 

You’ll work closely with teams from across the business as the ‘voice’ of our customers, and actively work with the business to share recommendations for change. If things do not go quite right, you will be pro-active and confident to investigate and resolve every question or complaint straight away.  You’ll let customers know of any unforeseen changes that may affect their holiday plans, and help to provide the best outcome possible. 

You will inspire and respect your colleagues whilst sharing a great amount of fun and knowledge. You’ll ensure you are up to speed with our product, sharing your knowledge and using your initiative to ensure you are an expert in our holidays. You will enjoy change and challenges; and working in a fast paced environment brings out the best in you. 

What we offer

  • enthusiastic & fun team to work with
  • part time hours
  • good pay

What we ask:

  • No minimum education required
  • A positive individual with passion for delivering exceptional service and achieving targets. You will put the customer at the heart of everything you do
  • Ski experience is not essential but customer service skills are
  • Confident and capable to engage with customers over the phone. A fun personality with the ability to build rapport quickly with both customers and colleagues
  • Reasonable mathematical ability, excellent written communication skills
  • Ability to remain calm, think on your feet and manage challenging situations
  • A strong problem solver who can effectively use their own initiative to proactively spot and resolve potential problems
  • Flexible approach to working in a dynamic environment
  • Willing to learn new skills, adapt to regular business change and new technology
  • Flexible to working shifts across a 7day week in line with customer demand. A work ethic that understands our customers like to be able to reach us when they want

Extra information

Education Level
Other
Location
Royal Borough of Kingston upon Thames
Working hours per week
25 - 40
Type of Contract
Casual / Part Time Jobs
Responsible for
Customer Service, Pre & Post Booking, Phone & Email communication
Type of Job
Sport / Adventure
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Sport Jobs | Casual / Part Time Jobs | Other

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