Hospitality Host in Glasgow

•  Ensure the team are suitably trained in all aspects of customer care and fire evacuation procedures.

• Encourage and act upon customer comments and complaints to improve the customer care, in conjunction with the Head Chef and Resident Liaison.
• Take responsibility for all FOH sales, including the ordering of stock, promotion of sales and the supervision of sales systems and stock control.
• Implement procedures for cashing up and the use of floats and ensure that security of cash and stock is protected.
• To be aware of The Food Safety Act 1990, The Health and Safety at Work Act 1974, RIDDOR and COSHH regulations.
• Be familiar with the Safer Food Better Business book also the companies policies, procedures and food safety documentation.
• To attend training as specified by the company.
• Oversee and assist with food service for lunch afternoon tea and dinner.
• Oversee and assist clearing and presenting of the dining tables, before and after service.
• Oversee morning and afternoon teas.
  
• Ensure residents water jugs are refreshed and renewed twice per day
• Ensure that all hospitality services are maintained and replenished, i.e. Tea stations, hydration areas and bedroom towels
• Undertake other duties of which you are capable and for which you have been trained or will receive training.
• Attend to guests and visitors with any food or beverage requests.Ensure that dining rooms are stocked and prepared for breakfast the following day.

What’s essential, though, are your brilliant, positive energy and natural ability to get along with people. You’ll know what good record keeping looks like and be able to manage your time effectively. And, whenever you communicate with a resident or co-worker, you’ll be truly considerate and kind.

Well, after all, it’s just in your nature.