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P/T (30h/w) - Breakfast Host/ess - Waldorf Astoria Edinburgh - The Caledonian

Job description

Looking to join a culture of excellence as a Breakfast Host/ess and be part of the most recognised name in the hospitality industry?

 

What will it be like to work for Waldorf Astoria?

 

Known locally as The Caley, Waldorf Astoria Edinburgh – The Caledonian is one of Edinburgh's most significant and recognisable landmarks. Standing proudly at the west end of Princes Street, the artery of the capital, its reputation for style and excellence has attracted generations of locals, international visitors and notable personalities for 100 years.

Click on the links to view our hotel video:


What will I be doing?

As a Breakfast Host/ess, you are responsible for seating guests and managing table set-ups to deliver an excellent Guest and Member experience. You will also be required to work in all areas of Food and Beverage and strive to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Welcome guests in a polite and friendly manner
  • Coordinate seating for customers
  • Up-sell with latest departmental incentives
  • Manage table set-ups
  • Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events
  • Follow cash handling procedures
  • Manage guest queries in a timely and efficient manner
  • Ensure compliance of brand standards
  • Strive to achieve departmental targets
  • Ensure cleanliness of work areas
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Comply with local licensing laws
  • Be environmentally aware
  • Assist other departments wherever necessary and maintain good working relationships

What will I be doing?

As a Breakfast Host/ess for the Waldorf Astoria Edinburgh – The Caledonian, you are responsible for overseeing your department to deliver an excellent Guest and Team Member experience in accordance with the True Waldorf Service Standards.

  • You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
  • Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
  • Up-sell with latest departmental incentives
  • As a Breakfast Host/ess you will work 5 days per week, including, but not always, weekends and bank holidays.

What are we looking for?

  • Passion and willingness to learn

  • Positive attitude and someone who makes our guests smile

  • Genuinely friendly and caring

  • Enjoys working as part of a team

  • Ambitious and hard working

  • Good communication and excellent grooming standards

  • Previous Food and Beverage and/or industry experience in the luxury/full service sector


Our teams deliver exceptional hospitality experiences to our Guests every day & their contributions are at the core of our success. We're committed to helping our teams 'Thrive@Hilton', to ensure we're our best self, every day.

Our benefit programmes help to build a strong foundation to achieve this...

BODY - We build a strong foundation for health & well being...
Retirement plan, life assurance, healthcare cash plan, dental insurance & eye care
MIND - We seek lifelong learning & meaningful leadership...
Childcare vouchers, CMP & CAP, AXA employee assistance programme
SPIRIT - We dare to dream & connect with purpose...
Team member room rates globally, perks at work package


Salary - £7.70 - £8.21 per hour + 10% service charge, meals on duty & Hilton perks & benefits package ( discounted rate to use the gym only for £25/month) 


Looking forward welcoming you to our hotel.

Extra information

Status
Closed
Location
Edinburgh
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No