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Customer Service & Moderation Agent - Part-time, Remote in London

Twickets was born in 2011 when founder and music fan, Richard Davies, made the simple observation that real fans don’t want to rip other fans off. Today, the Twickets marketplace connects fans via both website and app across three continents allowing them to trade with each other at strictly no more than face value. You’ll see tickets for gigs, festivals, sports, comedy, theatre and the arts. 

1 hours per week
£8.00 Per Hour

What are you going to do:

  • Customer Service & Moderation Agent
  • Flexible, part-time
  • Mainly remote, occasionally in Central London office
  • £8 an hour, zero hours contract

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About Twickets

Twickets was born in 2011 when founder and music fan, Richard Davies, made the simple observation that real fans don’t want to rip other fans off.

Today, the Twickets marketplace connects fans via both website and app across three continents allowing them to trade with each other at strictly no more than face value. You’ll see tickets for gigs, festivals, sports, comedy, theatre and the arts.

We are a well-funded ambitious music start-up that has established a trusted reputation with both fans and artists. Our team is growing fast, all with a commitment to building a market leading, ethical, fan first business.

About The Role

We are looking for a hard-working customer service and moderation agent who’s interested in flexible, part-time work. You will mainly work from home following initial onsite training but there will be occasional days where you’re needed in our Central London office so ideally you’d live in or near London.

The time and days will depend on business requirements and your schedule. We are looking for someone who can be available to work both weekdays and ideally weekends.

Key responsibilities:

  • Respond to customer service issues via email and social media with speed, accuracy and positivity
  • Resolve customer complaints fairly and consistently
  • Ticket moderation - checking each ticket listing submitted to ensure accuracy and acceptability within required guidelines
  • Day-to-day administrative duties

Must haves:

  • Keen attention to detail
  • Excellent written communication skills
  • Natural at problem-solving
  • Excellent time management and administrative skills
  • A frequent event or gig-goer

What we offer:

  • Flexible
  • Part-time
  • Remote

What we ask:

  • At least finished high school
  • Problem solving
  • Communication
  • Organisation
  • No experience required
  • No certificate required

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Extra information

Status
Closed
Education Level
College, University, Other
Location
London
Working hours per week
1
Type of Contract
Casual / Part Time Jobs
Salary indication
£8.00 Per Hour
Responsible for
Customer service and ticket moderation
Profession type
Admin / Secretarial, Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
Yes
Cover Letter Required
Yes
Languages
English

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