The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.
La Mer - Expert - Harvey Nichols, Liverpool - 6 Hours - Part-Time, Permanent (Mandarin Speaker)
Brand: La Mer
journey began when Dr. Max Huber suffered burns in an experiment gone awry and
set out to create his own destiny. Physicist by day, stargazer and dreamer by
night, he hoped to unlock the power of renewal of the sea.
the oceanic world, Huber fermented nutrient-rich sea kelp with other natural
ingredients. 12 years and 6,000 experiments later, Crème de la Mer was born – and
Huber’s skin appeared dramatically renewed.
RESPONSIBLETO: Counter Manager
MAINPURPOSE: To achieve the
personal objectives set down by La Mer and to contribute to the success of the
account through the delivery of outstanding customer service
To promote and maintain the brand’s image and
reputation to the customer
KEYRESPONSIBILITIES AND STANDARDS
1. SELL THE LA MER LINE
Achieve requiredretail sales targets set by the Company as communicated by the Counter Manager
Be aware of andachieve the targets set by the Company as communicated by the Counter Managerin respect of the daily goal for average minimum sale in units and volume andany other productivity targets
Link sell toachieve the average minimum sale targets
Work outside thecounter whenever possible to recruit new customersto the brand
Identifycustomer needs through the use of open ended questions, using demonstrationswhere appropriate
Close the saleeffectively and commit customers to a follow-up visit
Put allcustomers onto the registry system and update existing ones on every visit
Be accountablefor developing and managing your own guest relationship and luxury clienteling,using the tools of the replenishment diary and the customer registry card , OCTtechnology and /or IPhone connections
Introduce theClient Profile card, capture the guest’s information, check all data providedand confirm the best way to contact the guest for further services. Attempt toachieve a minimum capture rate of 80%.
Check that eachguest is a member of current OCT programme and update current and previoushistory, ensuring that client profile card is always updated
Ensure thatfollow up procedures are completed, including adding guests information intopersonal replenishment diary, contact by telephone or letter, thank you notesetc.
Demonstrateexcellent product knowledge, communicating this to the customer to meet theirneeds
Maintain highstandard of personal grooming as specified by La Mer.
Wear make-up atall times and keep hair, shoes and clothes clean and well groomed/presented
Wear uniform asrequired.
4. WORK EFFECTIVELY AS PART OF A TEAM
Help colleaguesand team efficiency by being flexible and taking on tasks as required
Communicateinformation to the Counter Manager and colleagues
Attend weeklymeetings held by the Counter Manager
Work effectivelywith store personnel, store management and La Mer staff
Maintain highstandards of time-keeping on the counter to ensure team efficiency
5. MAINTAIN HOUSEKEEPING STANDARDS
tester stands and displays regularly to maintain the La Mer image
fixtures and display counters as directed
6. COMPLETE ADMINISTRATION
administration accurately, legibly and on time
7. CARRY OUT OTHER TASKS
Carry out any
other duties as may be required to support the Counter Manager, the Sales &
Education Executive and/or the Company from time to time
may include taking ownership of events both in store and externally and
supporting during busier periods of business
Previous retail industry/guest services experience is desirable (preferably within beauty)
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Previous experience with retail point-of-sale software is desirable
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-GB-ENG-Liverpool
Job Type: Standard
Shift: 1st (Day) Shift
Job Number: 1919426
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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