Clinique - Consultant - Debenhams, White Rose, Leeds - 18 Hours / 3 Days - Part-Time, Permanent

Clinique - Consultant - Debenhams, White Rose, Leeds - 18 Hours / 3 Days - Part-Time, Permanent

Brand: Clinique

Description

As one of our talented sales advisors you will provide welcoming, authentic and personalized service to our customers in order to achieve all customer service and sales targets. With your passion for people; our company; products and services, you will ensure that each customer has a unique and inspirational in-store experience which educates, inspires and delights them.

You will also use your exceptional people skills to build collaborative working relationships with the rest of your dynamic team to ensure that the store meets the Company’s high standards of visual merchandising. If you are an ambitious self-starter looking for a progressive career within the Retail Beauty Industry then this could be the perfect role for you and the first step of your career with a leader in prestige beauty.

As a leader in prestige beauty with a culture that values diversity of thought and people, we offer excellent training and development and a competitive remuneration and benefits package.

Roles & Responsibilities:

Client Experience

• Consistently achieve or exceed sales goals through co-Creating Simply Amazing Experiences.

• Greet all clients who enter the counter with warmth and enthusiasm; clients should feel connected to Clinique through storytelling, and not hard sales pitches.

• Represent Clinique’s brand philosophy of simple routines to achieve remarkable results using Clinique skincare, foundation and color

• Wear the Clinique Lab Coat with style and pride, following the Clean and Simple guidelines

• Determine client’s skin and makeup goals and suggest product solutions to help client achieve these goals.

• Conducts skin care and makeup applications demonstrating expertise, professionalism and care.

• Use agreed techniques to attract clients from in the store and retain their business.

• Have flexible rota availability, for example, evenings and weekends.

• As required, provide You-time Services to clients.

• As a team member, assist in maintaining counter and stockroom.

Education

• Successfully complete Discover Clinique at the Point of Experience prior to attending

• I Am Clinique.

• Successfully complete all learning courses

• Participate and complete all curriculum as invited:

• I Am Clinique Seminar

• Seasonal Strategy Seminar(s)

• Accreditation Level 1

• Master Class

• Accreditation Level 2: Clinical Consultant Seminar

• Participate in at-counter/in-store Workshops

• Independently and regularly reference Educational materials such as:

• Source Book

• Quick Guide to Great Skin

• Seminar Workbooks

• Complete all e-learning modules and stay up to date on new products

• Inform Counter Manager or SEE should additional training be required.

Operations

• Perform and comply with all policies and procedures.

• Strive to be an “expert” in assigned responsibilities.

• Participate in stock control.

• Complete all delegated tasks promptly and accurately.

• Maintain store safety standards.

• Be aware of competitive brands and products.

• Ensure compliance with sampling policies and procedures.

• Be knowledgeable of special events within the store.

• Perform other counter related duties as assigned.

• Be accountable for your own results i.e. your achievements and goals

Qualifications

• Previous retail industry/guest services experience is desirable (preferably within beauty)

• All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service

• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

• Previous experience with retail point-of-sale software is desirable

• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Job: Retail - Store

Primary Location: Europe, Middle East, Africa-GB-ENG-Leeds

Job Type: Standard

Schedule: Part-time

Shift: Variable

Job Number: 1916105

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.