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Technology Specialist - Service Transition in Bradford

About The... We’ve got a number of newly created opportunities for Technology Specialist’s- Service Transition to join our Core Services team within Technology, based in Bradford. It's an exciting time to join this fast paced work...

Job description

About The Role

We’ve got a number of newly created opportunities for Technology Specialist’s- Service Transition to join our Core Services team within Technology, based in Bradford. It's an exciting time to join this fast paced work environment.

You’ll be assist the smooth running business services delivered by technology across the central systems business area. This role will be to coordinate with the relevant teams, internal and external customers, suppliers and resolver groups to ensure day to day business operates as expected. Following ITIL practices it will ensure any incidents raised are resolved within SLA and any relevant problem management,  known error and continual service improvements processes are followed to find root cause and ensure issues do not reoccur.

Here at Morrisons our Technology Specialist - service Transition will do the following:

  • Ensure continual availability of services to the customer

  • Assist in the effective end to end running and operation of the business service that underpin the critical business processes that are used by thousands of users

  • Consulted for input to the continuous improvement of the services 

  • Monitor Service Levels (SLA’s) for each Business Service to effectively measure the service provided. 

  • Provide service metrics and management information to feed into business and supplier  service reviews

  • Building strong trust and results based relationships with key internal and external suppliers

  • Ensuring all incident management activity in suppliers follows the defined process

  • Acting as management escalation point for suppliers and customers during incidents.

  • Monitor the effectiveness of incident and problem management processes and reporting

  • Provide information for service reviews with senior business stakeholders, strategic partners and collating regular feedback to measure service and lead enhancements

  • Progresses the resolution of agreed actions & issues within central services

  • Monitor performance to set and review OLA’s between processes to ensure the overall business process meet the defined KPI’s and SLA’s

  • Consulted in supplier and business reviews to drive performance through incentives and credits

  • Reduce cost by ensuring we focus suppliers on cost to serve outcomes

  • Ensuring compliance to strategic scorecard and KPIs

About You
What skills and qualifications do I need to be a successful Technology Specialist:
  • Experience delivering complex end to end IT Service Management within multi-vendor environment;

  • Ability to develop & nurture relationships with key stakeholders at all levels within the Morrisons and with third party Suppliers

  • Experience of incident resolution in complex IT Solutions

  • Experience of working in a fast paced environment

  • Understanding of ITIL processes including monitoring and alerting 

  • Understanding of Retail business operation and systems to support this

  • Strong levels of resilience, with the ability to constructively challenge when under pressure.

  • Calm under pressure 

  • Desirable: ITIL v3 (Foundation) Service Operation Certified

  • Persuasion skills, Negotiation skills, Presentation skills, Relationship Management, Conflict Management skills

About The Company

Our fresh digital thinking is driving a giant change programme that will make Morrisons a digitally focused retailer. And we’re reinventing our tech and opening up new opportunities from mobile first to the cloud.

We’re making improvements across our diverse business. We’re revolutionising our online journeys and making our processes faster, simpler and smarter to provide the freshest of products and an even better experience to millions of customers and over 111,000 colleagues.

Our aim to offer more of what matters extends to our employees too. Join us and you can expect to enjoy great career prospects and a very competitive pay and benefits package. In addition to an attractive salary, we offer a discount card for you and two for friends or family members giving you 10% off your shopping in Morrisons. We also offer company share options, a highly competitive pension scheme, Life Assurance and more besides.

We are an equal opportunities employer and welcome applications from all sections of the community.

Extra information

Type of Job
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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