The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.
Jo Malone London - Christmas Advisor - Williams & Griffin, Colchester - Various Hours Available (Temporary)
Brand: Jo Malone London
Description
Please note we are recruiting for the Festive period
Nov 2019 - Dec 2019
Position Title: Christmas Team Member
Reports to: Point of sale management Team
Job Summary
A Christmas Team Member is responsible for supporting the store team in seeking opportunities to maximise sales and profitability over the retail peak trading calendar
They are accountable for achieving this by;
Reflecting a credible and professional Brand image to all internal and external consumers at all times
Maximising sales through selling, providing excellent service and retail standards
Sales and Consumer Service
Consistently deliver Brand service and sales expectations at all times
Process till transactions effectively, accurately and efficiently; manage queues, as necessary
Answer the phone in the correct manner and deal with consumer queries accurately
Tailor make experience to meet consumer needs providing alternatives and additional items and online, where appropriate
Engage and communicate effectively with consumers providing accurate advice
Become familiar with daily and weekly store targets; contribute towards meeting these
Product Knowledge & Retail Standards
Identify features and benefits of products providing consumers with relevant information
Adhere to all store/company retail standards
Maintain housekeeping standards
Support the management team with visual merchandising changes and adhere to the visual merchandising guidelines where appropriate
Identify faulty stock where appropriate, and take appropriate action
Store Operations
Follow Brand/store procedures when receiving, checking and unpacking deliveries and actioning stock movements
Store stock as per guidelines and procedures
Effectively follow the replenishment process
Adhere to daily/weekly deployment rota
Keep abreast of company/store information by means of workplace, team briefs, newsletters or any other forums the Brand utilises
Adhere to all communicated company standards, Policies and Procedures
Teamwork
Offer support and assistance to colleagues where appropriate whilst ensuring own responsibilities are fulfilled
Treat colleagues as consumers and provide them with the best service possible
Display a high standard of conduct, performance and behaviour at all times, in line with company guidelines, policy and procedure
Security and Health & Safety
Adhere to store/company security Policy and Procedures
Adhere to store/company Health & Safety Policy and Procedures ensuring compliance to legal responsibilities and obligations
Report observed hazards/maintenance issues to management
Follow fire safety procedures and understand how to use associated equipment safely
Follow and help to organise evacuation/emergency procedures where appropriate
Qualifications
....
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-GB-ENG-Colchester
Job Type: Seasonal Help
Schedule: Part-time
Shift: 1st (Day) Shift
Job Number: 1920361
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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