What are you going to do:
JOB RESPONSIBILITIES;
- Social Media & Paid Advertising
- Content creation
- Engaging with customer base
- Digital advertorial work
Ecommerce
- Day-to-day responsibility for the efficient and effective running of the EMEA ecommerce websites, including tools, processes and procedures
- Key partner for cross-functional teams including customer service, warehouse operations, logistics, loss prevention, retail operations and ecommerce IT, working together to deliver excellent customer experiences
- Key partner for 3rd party vendors, ensuring smooth and productive working relationships and processes
- Subject matter expert in the ecommerce platform, systems and tools, working to support cross-functional teams, and advise on process
- Supporting projects with UAT where required, ensuring accuracy and that all timelines are met
- Managing project launch activities and plans, ensuring that business teams are aligned and communication is clear and effective
- Managing and optimising new features post-launch - identifying new opportunities
- Using insights and analysis to investigate any potential issues throughout the end-to-end customer journey, and suggesting opportunities for improvement - with particular focus on checkout and payments
- Building and distributing ecommerce operations reports, summarising and providing analysis and insight into trends
REQUIREMENTS
- Experience working across multi-lingual, multi-currency sites
- Experience working with customer service, loss prevention, logistics and payments
- Experience working across ecommerce project launches.
- Experience managing project roll-outs
- Detail-oriented with strong organisational and people management skills, able to work well to deadlines in a changing environment and perform multiple tasks effectively and concurrently.
- Demonstrated ability to manage and build great relationships with both internal and external stakeholders
- Demonstrated ability to work both independently and within a collaborative team oriented environment using sound judgment in decision-making
- Demonstrated ability to work in a fast-paced, "self-starter" environment
- Strong problem solving and trouble shooting skills
- Team player with a positive 'can-do' attitude
- Energetic and enthusiastic – has a sense of urgency
- Ability to multi-task and meet simultaneous tight deadlines
- Has the ability to thrive in a challenging environment where priorities often change
- Excellent communications skills and ability to build relations
- Highly organised with excellent attention to detail
- Passionate about the customer and all elements of the customer experience
We are an Equal Opportunity Employer M/D/F/V
What we offer:
- Global experience
- Start up experience
- Lunch and expenses covered
What we ask:
- You should be registered as a university student
- Ecomm experience / sale
- professional
- 3 yrs
Apply
Are you the perfect candidate? Click the button 'Apply Now! and we'll contact you as soon as possible!
Extra information
Do not apply if you are not interested in making a difference to children and young adults with mental health and disbaility needs worldwide.
- Status
- Closed
- Education Level
- College, University, Other
- Location
- South London, North London, East London, West London, City of London
- Working hours per week
- 11 - 20
- Type of Contract
- Internships, Voluntary
- Responsible for
- Ecomm/ Digital Growth
- Profession type
- Advertising / Marketing / PR , Online Marketing
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- Yes
- Cover Letter Required
- No
- Languages
- English
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