Apprentice Patient Choice FacilitatorAbout us in Plymouth

NHS Devon Clinical Commissioning Group is the fifth biggest CCG in England. Formed from the merger of Northern, Eastern and Western Devon CCG and South Devon and Torbay CCG, the new organisation serves a patient population of nearly 1.2 million people with a budget of more than £1.8 billion.

The CCG is the headquarters for the NHS in Devon and works closely with a range of partners, including fellow NHS organisations, local authorities and charities, to ensure people in Devon receive high quality healthcare.

It will take over the commissioning of primary care services in Devon, Plymouth and Torbay on 1 April 2019 and is made up of 131 member GP practices, all of which are rated either good or outstanding by the CQC.

The CCG is at the heart of Devon’s Sustainability and Transformation Partnership (STP), which is delivering a collaborative, system approach to health and social care for local people.

Significant recent achievements include:

• Recognition in the NHS Long Term Plan for being the second highest in the country for introducing alternatives to traditional face-to-face appointment options with a GP.
• Establishing a ground-breaking ‘mutual support agreement, which has been recognised as "an exemplar of joint working" and supports the county’s four hospitals to continue to deliver safe and sustainable services by sharing resources
• Involving local families in the design and award of new £250 million contracts for health and wellbeing services for children from April 2019
• Helping 1,000 people with mental ill-health in returning to work
• Securing £50 million of capital investment to deliver enhanced facilities and equipment in Devon’s acute hospitals
• Saving over £4 million on running costs through the two CCGs working together.

Looking ahead, the CCG will be a key player as the STP develops and implements strategies for the next five years to transform local care and realise the ambitions of the NHS Long Term Plan.

Devon Referral Support Services (DRSS) are delighted to be offering an exciting opportunity to join their Newton Abbot office as a Business Administration Apprentice.

A Business Administration qualification opens a world of opportunity and roles to an individual undertaking it.

As part of NHS Devon Clinical Commissioning Group (Devon CCG), DRSS helps patients make informed choices regarding the next step in their healthcare journey. We are the first point of contact for patients to book their outpatient appointments at a range of locations across Devon. We are looking for someone who is keen to learn and engage with all sectors of the business, to support the day to day function of the NHS telephone contact and referral management centre.

Most of the role will be telephone-based therefore we require a highly motivated, customer-orientated individual with excellent communication skills and a good telephone manner.

As many tasks will involve keyboard entry, accurate keyboard skills, a calm, focussed attitude and the ability to record data and information accurately, are required.

Please note- this role has been advertised previously and therefore previous applications have already been fully considered for this role. Any previous applicants within the last 3 months need not apply.

Requirements and prospects

Desired skills:

ICT Skills - the company uses Microsoft Office, andwhilst the successful candidate will be trained, experience using this software would be very helpful. DRSS also uses a bespoke database to record patient sensitive information. Training for this will be provided however accurate data entry skills are needed

Communication Skills - confident communicator, both verbally and in writing

Team Working Skills - good team worker who gets on well with others

Organisation Skills - organise and prioritise work appropriately

Customer Service Skills - ensuring customer satisfaction

Numeracy Skills

Personal qualities

Able to work under own initiative

Problem solver

Pro-active

Diligent

Creative

Good at data entry processing

Punctual

Able to work well as part of a team

Organised

Good sense of humour

Desired qualifications

The successful candidate will have evidence of GCSE's in Maths and English in the A*-C range (or equivalent), however, an initial assessment atPGL interview will be undertaken to establish current level.

Future prospects

For the right person there will be the possibility of long-term employment.

Things to consider

There is no parking available on site however the office is on the main bus route and there is a bus stop nearby.

Please note– the successful candidate may be required to travel to the offices of the training provider in Exeter on occasion.

Training

You will be working towards a Level 3 Diploma in Business Administration, including:

You will be required to undertake the Advanced Apprenticeship in Business Administration, which includes:

Level 3 Diploma in Business Administration

Functional Skills in Mathematics, English

Information and Communications Technology (ICT) at Level 2

Employment Rights and Responsibilities

Personal Learning and Thinking Skills (these are embedded throughout the apprenticeship).

Apprenticeship framework

Business and Administration

Training provider

PGL Training Limited

Applications for this apprenticeship are being processed by DRSS via NHS Jobs. Shortlisted candidates will be required to attend for an initial interview and assessment with PGL at their office in Exeter and then a further CCG interview with DRSS at their office in Newton Abbot.

The PGL interviews will be held on Wednesday 30th October at 165 Fore Street, Exeter EX4 3AT. On completion of these PGL interviews, successful candidates be emailed to attend a formal interview with DRSS on Wednesday 6th November.