At Nerds2u, our Field Engineers are on-site technicians who troubleshoot issues and problems with technical equipment or systems. They can work in a variety of different sectors depending on the area of engineering they specialize in.
Our IT Field Engineers are mainly customer facing and usually work most of their hours on site, so office work is minimal. This job is well suited to analytical and critical thinkers who can apply logic and theories to problems, have the patience to find resolutions to complex issues, and have strong communication skills.
The type of customers and companies a field engineer works for will determine the exact duties they perform. In summary, these duties typically involve:
Conduct Research
Maintain Equipment
Install New Technologies
Test Machinery
Create Reports
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Field Engineer - Skills and Qualifications
Field engineers are critical thinkers with strong communication and customer service skills. They're also able to apply scientific and technical theories to their work. Although academic qualifications are an advantage, at Nerds2u we are a little different and we place great emphasis on the following skills:-
Field engineers should be strong communicators who are able to talk clearly with customers and explain complex issues to people who may not have any technical knowledge.
Field engineers must use logic to solve issues and develop more efficient systems.
A key aspect of a field engineer's daily duties is diagnosing problems with existing equipment and finding solutions to them, so great diagnostic abilities are essential.
The ability to analyse systems and manage technical tasks is important in this job, and field engineers need the technical and analytical skills to carry these tasks out effectively.
Field engineers provide technical support for different projects, including the testing and maintenance of systems, so good problem-solving and troubleshooting abilities are useful in this role
We are a little more flexible on educational certification requirements simply because Nerds2u aims to train and improve the technical knowledge of all its field engineers. Technologies growth is
exponential, it's down to the field engineer to constantly stay aligned with the most up to date and advanced knowledge of theories in the technical support sector. The minimum requirement to become a field engineer is normally a bachelor's or associate's degree in engineering that's relevant to the employer's industry. There are also technical certifications available, such as
data security certifications or technical computer certifications, which offer more specific training. Whilst these are desirable, at Nerds2u you will receive extensive and on-going on-the-job training.
Short-listed candidates will be invited for an interview and you will be asked to complete a small technical test. As this role is customer facing, you will need to pass a DBS check before any offer of work is made.
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