Part-Time Guest Relations Executive (16h/w) - Hilton London Tower Bridge

Looking to join a culture of excellence as a Guest Relations Executive and be part of the most recognised name in the hospitality industry?

We are Hilton! We are Hospitality!

We create heartfelt experiences for our guests and meaningful opportunities for our Team Members. Achieving consistently the title of Great places to work, this is not just a job – we offer you a journey of self-discovery, growth and an exceptional career.

Why join the Hilton family as a Guest Relations Executive?

•         It's your world– Your next role could be as an Assistant Front Office Manager or Night Manager, or why not move into a different department like Food & Beverage, Accounts or Human Resources in over 100 different countries

•         Personal Development programmes for Managers

•         Worldwide travel perks - up to 30 nights at discounted rates and 50% F&B discounts

•         Industry leading benefits including contributory pension scheme, discounted dental and health cover, and high street discounts

•         28 days holidays including bank holidays (increasing yearly)

•         Complimentary meals on duty and uniforms provided

What will I be doing?

As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Meet, greet and direct Guests who enter the lobby area
• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
• Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
• Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
• Manage, record and resolve promptly Guest or customer complaints
• Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
• Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
• Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest

What are we looking for?

Guest Relations Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of different work situations
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a customer service function or in a similar role
• A passion for delivering an exceptional level of Guest service
• High level of IT proficiency

To apply for this role

• We are looking to fill this job as soon as possible and aim to come back to you within the next 2 weeks. If you are successful, you will be invited for an interview.
• In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage