Cooks Fish & Chip Team Leader - Haven in Exeter

Cooks Fish & Chip Team Leader - Haven Do you want a career working for The Times 6th Best Big Company in the UK?

As a Cooks Fish & Chip Shop Fryer/Team Leader I am responsible for:

•Providing an outstanding Fish & Chip Shop experience, ensuring service, quality and  consistency, within a clean and safe environment catering for all.
•Ensuring the food venue is kept clean and presentable.
•Keeping the outside and inside dining areas clear of any rubbish and waste.
•Making sure that you are Washing, cleaning and sanitising of all catering equipment
•Ensuring all owners and holidaymakers know who to go to, and are given a warm welcome  and a first-class service allowing a true 'escape from urban living' experience.
•Engaging and build relationships with owners on park, actively socialising through  attendance at owners' social occasions and being highly visible and approachable on  park.
•Create and support a 'sense of community' - a real family spirit.
•Recognise dissatisfaction and deal with complaints speedily and with empathy empowering  a problem resolving team, resulting in customer satisfaction and improvement to the  overall guest experience. 
•Conducting in the company's cash handling procedures
•Re-stocking fridges/freezers and stock areas where appropriate.
•Excellent communication skills with both your team members, supervisors, managers and  also to the customers
•Ensuring a robust knowledge of all products provided, identifying all secondary spend  opportunities and Bar experience improvements


The Benefits of working with us:
•Free use of many of the Park facilities and discounts off our food and retail outlets.
•Discounted Bourne Leisure holidays for you, your family and friends.
•Reward and recognition schemes including long service and team member of the month.
•Externally recognised qualifications to give you the opportunity to develop and  progress.

Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.