Contact Centre Cloud Solutions Architect in Northampton

If you’re thinking about moving forward in your career, then join Barclays. You will work as the face of the company as you work with customers to ensure complete customer satisfaction.

Job description

Barclays are hiring an experienced Senior Solutions Architect working on high profile projects to provide solutions architecture and design for customer contact channels including telephony, webchat, video and supporting services.
If this sounds of interest, please read on!

Production of architectural visions and end-to-end designs for Contact Centre solutions
Co-ordination of impact assessment activities for proposed solutions
Be the steward for one or more capabilities/technologies, setting ongoing roadmap and direction for them ensuring all components remain in support and conform to Bank standards
Project governance in terms of conforming to architectural standards and strategy
Able to develop and maintain constructive relationships with senior business stakeholders at all levels;
Able to develop and maintain peer relationships with CTO and other Transaction Cycle architects
Strong understanding of applications, API architecture, including RAML, SOAP etc.
Exposure to Service Orientated Architecture design principles, service definition and web services implementation including external exposure of API components

Significant and proven experience in real world architecture with significant practical experience of defining enterprise wide technical solutions, documenting them and driving them to delivery
Significant and proven experience with an application background, as well as an understanding of API architecture, including RAML, SOAP etc.
Significant and proven experience in architecting end to end solutions including software/application architecture and integration
Experience of migrating from traditional on premise architecture to Cloud based solutions 

           Knowledge of contact centre technologies including inbound and outbound telephony, IVR, webchat, email handling, and voice biometrics and voice analytics is expected
•           Knowledge of Amazon Connect
•           AWS Solutions Architect Associate qualification
•           Competence in the execution of substantial IT delivery programmes from inception through delivery
•           Solution architect and enterprise architect training and certification, e.g. TOGAF or BCS 
•           Knowledge of open communication standards such as SIP and WebRTC
•           Knowledge and experience of open source projects including those related to contact centres
•           Knowledge of Java / Java Enterprise 

Barclays Northampton is an operation of vast scale, with a huge influence and impact on the financial services industry and on the lives of millions of British people. Here, we process 18 million transactions worth more than £700 million every day. This couldn’t be possible without the collaboration between all our teams – from tech, marketing, functions, and operations – and the global partnerships our Northampton colleagues have. Our environmentally friendly office is within 5 minutes of the local town, easily accessible from the M1, and we run frequent shuttlebuses to and from Northampton train station.

Interested and want to know more about Barclays? Visit for more details. 

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.

Extra information

Type of Contract
Graduate Jobs
Published at
Profession Sub-category
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required
Apply now

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