La Mer - Expert - John Lewis, London, Oxford Street - 20 Hours - Part-time, Permanent (Mandarin Speaker)

La Mer - Expert - John Lewis, London, Oxford Street - 20 Hours - Part-time, Permanent (Mandarin Speaker)

Brand: La Mer

Description

La Mer’s

journey began when Dr. Max Huber suffered burns in an experiment gone awry and

set out to create his own destiny. Physicist by day, stargazer and dreamer by

night, he hoped to unlock the power of renewal of the sea.

Inspired by

the oceanic world, Huber fermented nutrient-rich sea kelp with other natural

ingredients. 12 years and 6,000 experiments later, Crème de la Mer was born – and

Huber’s skin appeared dramatically renewed.

JOBTITLE: Expert

RESPONSIBLETO: Counter Manager

MAINPURPOSE: To achieve the

personal objectives set down by La Mer and to contribute to the success of the

account through the delivery of outstanding customer service

To promote and maintain the brand’s image and

reputation to the customer

KEYRESPONSIBILITIES AND STANDARDS

1. SELL THE LA MER LINE

• Achieve requiredretail sales targets set by the Company as communicated by the Counter Manager

• Be aware of andachieve the targets set by the Company as communicated by the Counter Managerin respect of the daily goal for average minimum sale in units and volume andany other productivity targets

• Link sell toachieve the average minimum sale targets

• Work outside thecounter whenever possible to recruit new customersto the brand

• Identifycustomer needs through the use of open ended questions, using demonstrationswhere appropriate

• Close the saleeffectively and commit customers to a follow-up visit

• Put allcustomers onto the registry system and update existing ones on every visit

1. RESPONSIBILITY FOR GUEST OWNERSHIPPROGRAMME/ LUXURY

CLIENTELING

• Be accountablefor developing and managing your own guest relationship and luxury clienteling,using the tools of the replenishment diary and the customer registry card , OCTtechnology and /or IPhone connections

• Introduce theClient Profile card, capture the guest’s information, check all data providedand confirm the best way to contact the guest for further services. Attempt toachieve a minimum capture rate of 80%.

• Check that eachguest is a member of current OCT programme and update current and previoushistory, ensuring that client profile card is always updated

• Ensure thatfollow up procedures are completed, including adding guests information intopersonal replenishment diary, contact by telephone or letter, thank you notesetc.

• Demonstrateexcellent product knowledge, communicating this to the customer to meet theirneeds

1. PERSONALGROOMING

• Maintain highstandard of personal grooming as specified by La Mer.

• Wear make-up atall times and keep hair, shoes and clothes clean and well groomed/presented

• Wear uniform asrequired.

4. WORK EFFECTIVELY AS PART OF A TEAM

• Help colleaguesand team efficiency by being flexible and taking on tasks as required

• Communicateinformation to the Counter Manager and colleagues

• Attend weeklymeetings held by the Counter Manager

• Work effectivelywith store personnel, store management and La Mer staff

• Maintain highstandards of time-keeping on the counter to ensure team efficiency

5. MAINTAIN HOUSEKEEPING STANDARDS

Clean counters,

tester stands and displays regularly to maintain the La Mer image

Merchandise back

fixtures and display counters as directed

6. COMPLETE ADMINISTRATION

Complete all

administration accurately, legibly and on time

7. CARRY OUT OTHER TASKS

Carry out any

other duties as may be required to support the Counter Manager, the Sales &

Education Executive and/or the Company from time to time

This

may include taking ownership of events both in store and externally and

supporting during busier periods of business

Please note: the success of your candidacy would be on contingent oncompletion of the next stage of the recruitment process – requirements of therole & completion of your video assessment. If you require any adjustmentsto our recruitment process because of a disability or for some other reason,please ensure you contact (OneSource/HireVue number) as soon as possible.

Qualifications

• Previous retail industry/guest services experience is desirable (preferably within beauty)

• All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service

• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

• Previous experience with retail point-of-sale software is desirable

• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Job: Retail - Store

Primary Location: Europe, Middle East, Africa-GB-ENG-London

Job Type: Standard

Schedule: Part-time

Shift: Variable

Job Number: 1927889

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.