Emergency Medical Dispatcher Apprentice in Manchester

The Trust reserves the right to close this vacancy early if a large number of applications are received.

If you do not have regular access to your email please contact a member of the HR Hub Team on 0345 11 22 018.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post, you are agreeing to North West Ambulance Service transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

From 1st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours for all appointments that commence in post from this date (except secondments).

What is an Emergency Medical Dispatcher Apprentice?

This is the person at the end of the phone when a member of the public calls 999 with a medical emergency. They will gather as much information as possible, they will assess situation, and provide clear, correct advice that could potentially save a life, whilst remaining calm under extreme pressure.

Do you think you have what it takes to be that person in times of need? We are recruiting for Emergency Medical Dispatchers based at our control room in Manchester.

Responsible for handling 999 emergency ambulance calls, you will deliver advice and guidance to callers regarding medical/trauma conditions and scene safety as well as dealing with urgent and other calls; operating state of the art telephony, computer aided dispatch and prioritisation systems.

Full on and off the job training will be given and an excellent career structure is available for future career progression. This is a 24/7 service so the full range of shifts will need to be covered, including bank holidays, public holidays and weekends/nights.

You must be educated to GCSE standard or equivalent (Level 2) in English and Maths with an original copy of your qualification certificate. You will need experience of data input (Microsoft Office) and a high standard of keyboard/typing skills. Experience of working in a call centre or customer service environment is desirable.

We are looking for individuals who have a passion for providing excellent customer service. You will also have a flair for telephone communication and enjoy working in a fast paced environment.

This is a highly pressurised environment where you would be in contact with people in extremely stressful situations; our callers can be upset, angry, anxious or hysterical. It is not traumatic calls 24/7. People call 999 for a range of reasons and you would need to be confident in dealing with a range of people in a huge range of situations. Some of the calls we have received over the last 12 months include:

- Breathing difficulties and chest pain

- Stabbing

- Burnt hand on a hair straightener

- Cotton bud stuck in an ear

- Intoxicated patient needed help opening a jar

- Toothache

- Broken leg with excessive bleeding

- Elderly person, had fallen in the kitchen

Could you deal with all of the above? Would you be comfortable explaining who was a priority, and to an upset patient that they need to be directed elsewhere? If yes, then apply now!

Candidates should only complete one application and should not apply to multiple EMD vacancies across the service unless you are willing to work in each location. Candidates will only be invited to one site and will receive one interview, therefore please ensure you apply for the correct site in which you would like to be based.

We are currently recruiting to full where successful applicants will be working as a reserve (Rota given 4 weeks in advance) and shifts will be allocated across 24 hours per day, 7 days per week. All positions are permanent subject to successful completion of the apprenticeship programme (please see the attached Frequently Asked Questions

It is a pre-requisite that candidates must successfully complete the training program, including all examinations. Candidates unable to pass within the allocated time may have their employment terminated.

Successful applicants will be required to undertake full time an initial 3 weeks classroom training followed by up to 3 weeks mentoring to handle and process calls from Healthcare Professionals. You will then move onto your emergency call handling training completing 6 weeks classroom training followed by up to 4 weeks mentoring. No annual leave is allow during this initial period and it must be completed full time. You will then be supported in practice as you continue to learn and will have regular meetings with an Educator to support your development and collating of evidence for your portfolio.

The training course for this position will commence on 20-Apr-2020.

Please note, if you have applied and been assessed within the last 6 months for an Emergency Medical Dispatcher role then your application will be withdrawn, you can apply again 6 months after your last assessment.

This vacancy will close as soon as sufficient applications have been received, it may close before the closing date stated so apply quickly to avoid any disappointment.

** If you are successful at obtaining a place on one of our courses, due to operational needs, you may be required to travel to a different site across the trust for your course **