Kitchen Compliance Officer in Leicester

Wren Kitchens are looking for hardworking individuals to join their family owned manufacturer and retailer of fitted kitchens. Full training is provided so previous experience is not required!

Job description

About The Company

Wren Kitchens is the UK's number 1 kitchen retailer! Wren is a privately-owned, family-run business which is passionate about kitchens and delivering a world-class customer experience.  In the financial year of 2019 we recorded revenue of £700m.

We’re proud to say that we manufacture all our kitchens out of three, state-of-the-art factories, here in the UK. Wren is famous for having the biggest range of kitchens. We provide tailored kitchens at DIY prices. And with the largest range of colours and styles, Wren provide the creative freedom to inspire customers and build their dream kitchens.

In 2019 Wren was proudly named #1 top-rated retail workplace in the UK. In addition to this, The Telegraph recognised us as the fastest-growing bricks and mortar retailer and the Sunday Times ranked us as the 12th largest, privately owned company in the UK.

About The Role
We have a long heritage in the kitchen industry and we are passionate about kitchens and providing a great customer service.  To support with this, we’re looking for a Showroom Compliance Officer to ensure that high quality kitchen plans are always created by our Kitchen Designers and to improve their technical understanding.
You’ll work with the showroom team to improve the quality of planning skills, provide training and manage all showroom compliance processes. You’ll work 40 hours, Monday to Friday.

As the role does require a technical understanding of the kitchen planning process, the ideal candidate is likely to have a kitchen industry background. You may have experience as a Showroom Operations Manager, Kitchen Designer or Design Consultant.

As a Compliance Officer, you will:

  • Work with the showroom's design team to aid their development of technical knowledge
  • Be the point of contact for the Customer Operations Team for design related issues
  • Provide constructive feedback on opportunities identified with the kitchen planning system
  • Carry out plan checks on all showroom orders at the confirmed status, providing feedback where errors are identified
  • Review and monitor design errors
  • Complete daily reports to log the plans checked and training sessions carried out
  • Attend regular meetings at our Head Office with other Showroom Compliance Officers and share best practice and suggest improvements
  • Ensure all plan changes are completed by the Kitchen Designer
  • Audit compliance documentation uploaded from the showroom to ensure standards are being met
  • Attend new product launches and train out to the Designers
  • Attend training sessions for new launches / improvements and changes to the planner system to ensure you have an unrivalled knowledge of the planner
About You
  • Excellent attention to detail and accuracy checking
  • Be process-driven, with the ability to create and follow processes
  • Excellent communication skills - both written and verbal
  • Knowledge of kitchen installation and legislation is desired
Applicants for this role who are offered employment will be subject to a basic criminal record check from the Disclosure & Barring Service before the appointment is confirmed. Please see the DBS policy on our careers site for more information.

Extra information

Type of Contract
Graduate Jobs
Published at
Type of Job
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Leicester | Retail Jobs | Graduate Jobs

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