38 hours per week
Between £17.00 and £19.00 Per Hour
What are you going to do:
Who we are! Assisting clients nationwide involved in road traffic accidents, EDAM Group provides a comprehensive range of in-house post-accident services, outsourced claims management, repair management, legal services and replacement vehicles.
- We are a group of companies established in 2001 working towards and guaranteeing the same goal, comprehensive first-class service delivery.
- We are also proud to be recognised as a 2 Star Top 100 Best Companies to work for in the UK.
Overview of Role
Assess new accident referrals from business partners to ascertain whether they are fault or non-fault, and assist customers by providing our clients with exceptional customer service at all times.
Key tasks will include:
- Making all necessary checks and enquiries into liability before arranging a replacement hire vehicle and/or repairs for non-fault clients, ensuring all processes relating to credit hire and credit repair are managed in line with SLAs and agreed standards.
- Handling calls quickly and efficiently with clients, customers and insurers to discuss, record and progress cases, politely and professionally
- You’ll also need to ensure data is processed accurately.
- Timely resolution of queries to ensure customer satisfaction
- Promoting our products and services
- Completing any administration
- Working efficiently and proactively to achieve your targets and progress your caseload.
What we offer:
- 25 Days holiday + bank holidays
- Company car scheme
- Enhanced Maternity and Paternity
- Saving Scheme
- Buy/sell holidays
- Free breakfasts
What we ask:
- At least finished high school
- Teamwork
- Problem solving
- No experience required
- 0 to 6 months
- Exceptional communication and organisational skills
- Ability to work in a fast paced high pressured at times environment
- Excellent time management and good prioritising skills required
- Dynamic, results driven outlook
- Ability to work as part of a team and using your own initiative
Apply
Are you the perfect candidate? Click the button 'Apply Now! and we'll contact you as soon as possible!
Extra information
- Status
- Closed
- Education Level
- College, Secondary School, University, Other
- Location
- Manchester
- Working hours per week
- 38
- Type of Contract
- Graduate Jobs, Full Time Jobs
- Salary indication
-
Between £17.00 and £19.00 Per Hour
- Responsible for
- Making all necessary checks and enquiries into liability
- Profession type
- Customer Service
- Full UK/EU driving license preferred
- Yes
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
Manchester | Customer Service Jobs | Call Centre Staff | Graduate Jobs | Full Time Jobs | College | Secondary School | University | Other
