IT Technician
Profectus Recruitment are working in connection with a client based in the heart of Reading who are seeking a Support Engineer to join there service desk team. Ideally our client is looking for someone who has had previous commercial experience within a support role. The ideal candidate will be someone has has a get up and go attitude and is willing to beyond and above for their ; Responsibilities: - Provide email and telephone support to internal users and customers, providing an exceptional service. - Assisting and ensuring our clients CRM system is kept up to date in a timely manner. - Making sure all daily tasks are carried our correctly and accordingly to the right procedures within SLA's. - Be proactive in finding new ways to improve areas of the business and bring new, fresh ideas to the relevant people. - Documenting software features and business processes for use as knowledge base articles or customer facts sheet. Key Skills: - Fast Learner - Experience in a 1st Line Support - Enthusiasm for technical challenges - Previous experience within application support - Previous experience within software support - Knowledge of SQL server 2003 and 2008 - Knowledge troubleshooting firewalls, DHCP, DNS, TCP/IP - Strong knowledge of Microsoft environments - Excellent communication skills - Attention to detail - Willingness to learn If you could see yourself doing this role and would like to be considered, please apply ASAP for immediate consideration.
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