Work as Service Desk Agent (m/f/d)

The job as Service Desk Agent (m/f/d) at a large IT service provider near Amsterdam Schiphol is full of surprises and you learn something new every day! Our client works with more than 180 experts on innovative IT solutions for customers. Our client is characterized by a reliable and above all human way of working and it is important to them that their employees have growth and development possibilities.

What are you going to do:

As Service Desk Agent (m/f/d) you mainly deal with the acceptance and registration of incidents. You resolve these incidents as quickly as possible and, if necessary, consult a specialist and/or transfer the incident to a colleague. In this sense, as Service Desk Agent (m/f/d) you support the customers and are responsible for finding a satisfying solution to their inquiries. As a Service Desk Agent (m/f/d) you know how to use a help desk management tool (such as Clientele, SM7 and/or Topdesk), you are solution-oriented and have a keen eye for finding solutions to difficult problems.

What we offer:

  • The option to receive an unlimited employment contract
  • Excellent training and career opportunities
  • An interesting and challenging position within a well-known IT company
  • Flexible working hours

What we ask:

  • At least finished college A levels
  • You speak German fluently and have good English skills
  • Knowledge of ITIL; ITIL certification is a plus
  • Minimum of Windows 7/8 and Office 2010/2013 experience and experience with help desk registration systems


Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

If you have any questions feel free to contact me under or dial +49 3088789163. 

Education Level
College, University, Other
Foreign: Abroad
Working hours per week
32 - 40
Type of Contract
Full Time Jobs
Salary indication
Between €1,900 and €2,300 Per Month
Responsible for
Primarily responsible for the registration of incidents
Published at
Type of Job
ICT, Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Foreign: The Netherlands | ICT Jobs | Customer Service Jobs | Help Desk Employee | Full Time Jobs | College | University | Other

Apply now

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