We are rated "Outstanding" by CQC with an annual budget of £125 million, the Trust's vision is to provide high quality care to the diverse communities we serve to make their lives better. You can find out more about our vision, values and objectives on our website or from the "additional documentation" menu on this page.
We believe that community based health services are fundamental to the success of an NHS that gives people more choice and control over their health.
Administration Assistant (Level 2 Business & Administration Apprenticeship)
Are you, or someone you know, seeking an opportunity to earn while you learn?
If the answer is yes, we may just have the vacancy for you ... We are looking for an enthusiastic, well-motivated and organised Administration Assistant to join an efficient, growing administration team within our Specialist and Physiotherapy Services.
Our Apprenticeship
Our apprenticeship scheme is an ideal opportunity if you are interested in working within DynamicHealth MSK and Physio Services in Cambridgeshire and Peterborough. Our current vacancy is in the Ely/Cambridge Locality Admin Team and they are looking for someone to provide them with administration support.
Dynamic Health, part of Cambridgeshire Community Services, is the leading musculoskeletal (MSK) and physiotherapy provider across Cambridgeshire and Peterborough. We are looking for an administrator with a positive approach, excellent interpersonal and communication skills.
You will work as an Administration Assistant working with and assisting the wider clinical team, delivering Physiotherapy and Specialist Services to both Ely and Cambridge area. Our service is led by the Business Manager and an experienced team of Clinical Specialists across Cambridgeshire and Peterborough. We are committed to high quality and evidence-based care in everything we do. We have a strong track record of service redesign to bring patients out of hospitals into the community setting. We drive innovation and new ways of working, putting service users at the centre of their care
As an Apprentice at Cambridgeshire Community Services NHS Trust (CCS), you will have real responsibility, within a real job, contributing to real business activities. You will also receive tailored on the job training and support to achieve your apprenticeship qualification.
The main duties of the role include:
1. Assist in the administration of clinics including booking appointments, cancelling and re-scheduling of appointments using SystmOne, ensuring data quality at all times
2. Answer calls from members of the public, communicate information about the service, register the patients on our database (SystmOne) and arrange booked call backs for physiotherapy assessment in a courteous and friendly manner
3. Assist with monitoring of waiting lists and clinics for the weeks ahead and plan to ensure clinics are filled.
4. Administer referrals from the e-referral system to include:
o Retrieval and attachment of clinical referral information.
o Redirect referrals to other services, following clinical triage, using the choose and book referral system.
5. Receive, sort and distribute or action mail as appropriate.
6. Ensure photocopying / scanning is carried out appropriately and dealt with accordingly, to include preparation of confidential notes for Solicitors requests.
7. Book interpreter services for patients requiring a translator.
8. Assist with keeping both manual and electronic management information systems up-to-date, including patient and staff information, ensuring accuracy, confidentiality and security of information at all times.
9. In conjunction with colleagues monitor and maintain the effectiveness of systems and processes and suggest/implement change when necessary.
10. To understand the need to escalate issues through to the line manager to ensure problems are managed in line with policy.
11. Assist in covering reception during periods of annual leave and staff shortages
To be the successful candidate, you will be organised, have good time management skills, a professional manner and be a team player.
Scheme Details
Specifically designed to develop skills through work-based training, key elements of the scheme are:
• On the job and off the job training
• Learning log/portfolio
• Performance management
• Professional qualification gained
• Allocated a mentor and a buddy
• Valuable work experience within a key role, contributing to real business activities.
This position is for a fixed term of 15 months (including the 12 months of the apprenticeship programme) and during that time you will gain valuable work experience and a recognised qualification: Level 2 in Business Administration.
During your apprenticeship you will be assigned a learning mentor who will guide and support you through the training programme. Progress will be monitored by maintenance of an apprenticeship portfolio containing evidence of records of attendance at training and regular meetings with your mentor and college advisor.
On successful completion it is envisaged that you will receive qualifications associated with this post including Level 2 in Business Administration, Functional Skills and Technical Certificate and recognition for attendance of multiple in-house training courses relating to information systems, Health & Safety, mandatory training and any other courses deemed relevant.
Please note, if you already hold this qualification or are educated at degree level you will not be eligible for this position.
If you are over 16 years old and can demonstrate a commitment, ability and enthusiasm to the job role and to complete the apprenticeship programme, then apply now.
Please see attachment for tips on applying.
If shortlisted you will be invited to to interview, where you will get more information about our apprenticeships and have a numeracy and literacy test.
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