At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to: - Build and enhance our proven security platform - Blend innovation and speed in a constantly evolving cloud architecture - Analyse new threats and offer deep insight through data-driven intel - Collaborate with customers to help solve their toughest security challenges
The Role
As an Operations Engineer, you will be part of an international team that monitors and maintains more than 14,000 servers, and 250 network devices located in more than 8 data centres worldwide. NOC Engineers troubleshoot and resolve routine and complex network, hardware, and OS issues in a timely and efficient manner while maintaining a 99.99% uptime rate for all systems. Given the global nature of our business our Engineers work in a rotating shift pattern covering the hours of 6:00am - 11:30pm.
Your day-to-day
- Monitor internal and production systems and escalating/paging level two engineers
- Work trouble tickets effectively and efficiently and engage Engineering, Support, QA, and other personnel in accordance with established processes and procedures
- Document problem descriptions and provide detailed problem diagnosis with accuracy and in compliance with established practices
- Review and update the status of problems in trouble-ticketing system
- Assist in maintaining Operations documentation including support guides, knowledge base articles, and procedures
- Participate in the transfer of information from one shift to the next
What you bring to the team
- Previous experience of working within a Network Operations Centre (NOC) or similar environment
- Knowledge of Linux (command line)
- Previous experience with bash and or Python or other Linux scripting/ programming languages
- Previous experience with monitoring tools (Nagios preferred.) Familiarity with trouble ticketing systems (Jira, lighthouse, Bugzilla, etc.) Experience troubleshooting Linux
- Exceptional interpersonal, communication, initiative, and leadership abilities
- Effective analytical, planning, organisational, and documentation skills
- Proven ability to multitask and prioritise while under pressure
- Experience working with Fortune Global 500, highly integrated, multi-vendor ecosystems with OC to OC communications
- LINUX and/or MS certifications are an asset
Why Proofpoint
As a customer focused and driven-to-win organisation with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture!
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