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Technology Specialist - Service Operations Support in Bradford

About The... We’ve got an opportunity for a Technology specialist - Service Operations Support to join our retail team within Technology, based in Bradford. It's an exciting time to join this fast paced work environment. You will...

Job description

About The Role

We’ve got an opportunity for a Technology specialist - Service Operations Support to join our retail team within Technology, based in Bradford. It's an exciting time to join this fast paced work environment.

You will work in an integral role supporting colleagues in store. This role will involve working in a fast paced environment where you will be responsible for providing remote support on Technology within the store. 

Here at Morrisons you will do the following;

  • Service support with the ability to maintain SLAs

  • Incident support & problem management

  • Engage and lead on Google Communities support for Retail

  • Take ownership of issues by coordinating across suppliers to resolve

  • Stakeholder engagement, including external suppliers/contractors

  • Ownership of incident/issue updates to Retail business teams and stores

  • Provide clear direction to customers (colleagues) 

  • Input into service transition working with the Service Delivery Managers

  • Support the business, sometimes outside of the usual core working hours for which time off in lieu will be available

About You
 

 To succeed in the role, you should have:

     

  • Understanding of instore working practises and operations (highly desirable)

  • Good knowledge of in store policies and procedures to be able to provide credible advise & respond (highly desirable)

  • Awareness of  technology (not essential to have a technology background as training will be provided) 

  • Good planning, prioritisation and decision making

  • The ability to understand customers requirements and respond to their feedback

  • The ability to deliver excellent customer service every day

  • The ability to build relationships with stakeholders

  • Strong communicator

  • Dynamic and a ‘can do’ attitude

  • Ability to deliver under pressure and in situations of ambiguity

  • Good problem solving skills and ability to provide solutions

  • Good PC skills

  • Operational Retail experience, highly desirable

  • Commercial understanding

About The Company

Our fresh digital thinking is driving a giant change programme that will make Morrisons a digitally focused retailer. And we’re reinventing our tech and opening up new opportunities from mobile first to the cloud.

We’re making improvements across our diverse business. We’re revolutionising our online journeys and making our processes faster, simpler and smarter to provide the freshest of products and an even better experience to millions of customers and over 111,000 colleagues.

Our aim to offer more of what matters extends to our employees too. Join us and you can expect to enjoy great career prospects and a very competitive pay and benefits package. In addition to an attractive salary, we offer a discount card for you and two for friends or family members giving you 10% off your shopping in Morrisons. We also offer company share options, a highly competitive pension scheme, Life Assurance and more besides.

We are an equal opportunities employer and welcome applications from all sections of the community.

Extra information

Status
Closed
Location
Bradford
Profession type
Retail
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No