If you’re thinking about moving forward in your career, then join Barclays. You will work as the face of the company as you work with customers to ensure complete customer satisfaction.
It's an exciting time at Barclays; we’re driving change to become the leader in the digital market. Our Chief Technology is crucial in this drive, ensuring our technology strategy and vision is driving us forward. As the Architect for the Contact Centre Transformation Cycle is accountable for supporting the definition of technology architecture, and the creation of the Concept/E2E Solution Designs. Interested and want to learn more? Read on below.
•You will be creating and developing the Concept, End-to-End Solution including Functional and Technical designs, ensuring the architectural governance approvals are obtained
•You will be creating the technology strategy, roadmaps and vision for the Contact Centre & Servicing initiatives
•You will be working in close collaboration with the Lead Architect, Solution Architects and the Technology and Business functions of the group
•You will be maintaining and tracking technical debt as a result of any changes to target state solutions to accommodate project
•You will be supporting evaluation of the current technology environment to detect critical deficiencies and recommend solutions for improvement
•You will be designing and supporting the implementation of resilient, scalable solutions for the platform
•You will be ensuring Technology services processes and controls are designed to comply with group policies to ensure compliance with all applicable laws and regulations
•You will be articulating and establishing best practices and anti-patterns in application of technologies in question
•Experience in architecting and delivering E2E solutions, including integration projects/programmes across disparate technologies, application/infrastructure integration
•Understanding of key consideration in Secure systems & software design, Resilience and High-Availability patterns for mission-critical applications
•Exposure to Contact Centre Product architectures, e.g. Avaya, Amazon Connect, CUCM, Omni Channel capabilities, Core Voice, Workforce Management, ETL, APIs, and more
•Ability to provide an excellent customer/client experience, underpinned by a lean cost base, strong controls and a culture of collaboration, innovation and high performance
•Experience working within the banking/financial services industry as an Architect
•Stakeholder management skills
•Ability to present, in a clear and succinct manner, complex information to non-Technology colleagues
You will be based in our Northampton offices, in the Brackmills industrial estate. Our site is just a stone’s throw away from the city center and is easily accessible by public transport.
Interested and want to know more about Barclays? Visit for more details.
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.
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