The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.
Jo Malone London - Assistant Manager, Windsor
Brand: Jo Malone London
Description
Assistant Boutique Manager
Division /
Department: Sales
Reports to: Boutique
Manager
Direct
reports: Senior Stylist / Stylists
Position: 40 Hours - Full-Time, Permanent
Position Summary
At Jo Malone
London, bringing the brand’s generosity to life within our boutiques through
exceptional customer service is paramount. Fragrant fun, curiosity and kindness
are key. In this role you will truly be the host with the most, entertaining
visitors from across the globe and showcasing The World of Jo Malone London™ to
our customers, global colleagues, and corporate clients and media contacts.
Creativity
is our day to day. From the signature Hand and Arm massage to hosting wedding
consultations where you will help people bottle some of their most precious
memories. From floral crowns to graffiti artists, chocolate tasting and
cocktail master classes, our services and events are the talk of the town. As
Assistant Boutique Manager, your role will be to elevate these events and draw
success from them. You will also be accountable for the smooth running of the
store, and ensuring all your team are aligned in the Boutique and Brand vision.
The Assistant Manager will support the Boutique Manager in all
aspects of running the business and will efficiently take control of the
business in the Boutique Manager's absence.
Responsibilitiesand tasks
Deliver exceptional customer service
Maximise sales performance and productivity
Team management
Communicate effectively
Build collaborative relationships acrossdepartment store
Create, organise and execute in store events
Effectively manage stock and inventory
Maintain high VM standards and workenvironment
Complete any administrative tasks to a highstandard and in a timely manner
To be aware of competitor activity and todrive an omni-channel approach
Qualifications
The IdealCandidate
The ideal candidate will be warm, kind and friendly,
love to help with a ‘can-do’ attitude. Will
have a passion for service and storytelling whilst being adaptable and
versatile. Will be gracious, intelligent, smart and have a groomed, clean and
crisp image.
Proven retail management/assistant retail management experience
The ability to provide inspirational, authentic and personalizedcustomer service
Previous business planning experience including setting sales andcustomer service targets, sales analysis and staff scheduling
Previous retail operations experience including inventory and facilitiesmanagement and cash reconciliation
Proven track record of leading a team to achieve sales and customerservice targets
Experience of creating and executing in-store events
Ability to work retail hours including days, nights, weekends andspecial events in a fast-paced work environment
Applicants must be able to provide proof of right to live and work inthe country if invited to attend for interview
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-GB-ENG-Windsor and Maidenhead
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 1927099
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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