Cleaning Contracts Manager - Leeds Area

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Values:
Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Behaviours:

• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

Main Duties:

• To pro-actively demonstrate and work to the Company’s values of People, Passion, Fresh Thinking and Exciting Futures
• Lead by example with regards to health and safety, compliance with statutory and contractual legislative requirements
• To efficiently and cost effectively manage and develop the contract portfolios
• To analyse current contracts and assess their ongoing contribution to the profitable operation of the region, controlling and minimising risk
• To assist with contract renegotiations where necessary to ensure success and growth with the existing client base
• To manage and develop a professional and effective operational team, ensuring objectives are set, monitored and achieved and that all employees are appraised and have a personal development plan
• To carry out the day to day management of relevant employees including conduct, performance, attendance and capability
• Attend HR related courses to ensure competence in dealing with people management responsibilities
• Develop a succession plan for all key roles within your team
• To meet and/or exceed financial targets
• To set, monitor, evaluate and recommend budgetary adjustments
• To build positive and productive working relationships with all customers, delivering excellent customer service and seeking ways to continuously improve and exceed expectations
• Ensure that all Scheduled and Reactive Visits and any KPI’s are met for the portfolio
• To provide management information/reporting as required
• To monitor and control supplier, sub-contractor and labour costs
• To understand and complete all work related documentation accurately and on time
• To understand and comply with policies and procedures
• To carry out work in a safe and diligent manner
• To comply with all QHSE policies and procedures
• To attend and fully participate in training and appraisal activities as required
• To undertake additional duties in line with capabilities as required

Manage Finance

• Control resources to achieve a quality service whilst keeping within budget
• Ensure that all relevant contracts are delivered within budgeted gross margin and net profit levels
• Actively manage overtime levels
• Manage the purchase of materials within budget

Manage People

• Recruit, lead and develop team
• Ensure all employees/team where appropriate Mitie uniform and PPE
• Recruit, induct, train and oversee operational resource within budget
• Ensure your teams are competent to carry out tasks.
• Conduct appraisals, identify training and ensure the development of team members
• Ensure employees follow company rules
• Motivate and lead teams
• Discipline employees where appropriate, following Company procedure

Manage Yourself

• Organise work time and attendance to suit the needs of the contract.
• Manager time effectively
• Conduct yourself in the manner befitting your position as a manager within the Mitie Group

Manage Information: 

• Access to and use of information to make effective decisions to achieve business objectives
• Ensure that all health and safety records are maintained
• Ensure that all clients files are up to date with all the relevant information pertaining to their contracts
• Ensure that all personnel files  contain all  required information
• Ensure sales and contract files are accurate and database maintained.

• Holds relevant professional, technical or management qualifications, and/or has relevant experience
• Can demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems and the management of safe systems of work associated with the role and work environment
• Able to represent MITIE effectively at both internal and external meetings
• Able to undertake budget setting and demonstrate appropriate financial management
• Able to lead, motivate and manage a team effectively
• Seeks out and takes opportunities to learn new skills as part of personal professional development
• Leads by example in all role activities

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

• Ensure compliance with Mitie's information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents;

 Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.