This is a fantastic opportunity to come and work for a company voted 5th in the Great Place to Work (Best Large Workplaces) awards 2018, and Number 15 in Europe in 2017! We have over 450 stores, over 310 Groom Rooms and we’re the UK's number one pet care business. Our business is fast-paced, innovative and fun and it's our people that make the difference.
We are looking for a Shift Operations Manager to be based at our new Campbell Road Distribution Centre site in Stoke-on-Trent. There may also be a requirement to work from the Trentham Lakes Distribution Centre as and when required.
Reporting to the Senior Operations Manager and working shifts, you will be responsible for a team of First Line Managers and all operational & daily aspects of the Distribution Centre including resourcing to meet demand, health & safety and ensuring the operation consistently achieves the business KPI’s.
Key Responsibilities:
- Lead the First Line Managers (FLM) and colleagues in a consistent direction to achieve the Distribution Centre vision “to be the highest performing Distribution Centre in the world”
- Create strong team working and a consistent environment across all teams within Pets at Home including all key stakeholders across Support Office, Southern Distribution Centre and Transport, in particular with equivalent role holders to improve cross-site consistency and drive site performance
- Accountable for creating fun, living all the values, colleague engagement & WAE action plans at shift level (both FLM’s individual team scores and own direct reports)
- Lead Continuous Improvement, generating new ideas, sharing best practice and working as one team across the site
- Accountable for performance ensuring productivities of all areas are in line with Distribution Centre budget
- Accountable for developing high performing teams on your shift by ensuring the use of the tools in place including PAWformance Engagement, Clear Route Ahead, Stretch 4 Success and reward & recognition
Skills / Competencies Required:
- Several years’ experience at a Senior level within Distribution Centre Management
- A background in a high volume retail logistics (in-house or 3PL)
- Exceptional people management, leadership & coaching skills - open to new ideas, clearly directs and able to adapt leadership style
- Ability to use emotional intelligence to understand the interests and what motivates your shift to get the best out of them
- Sets out a clear vision for your FLM’s, know the value of making work fun, display a positive attitude and puts values into practice especially when under pressure
- Inspires others through your own energy and outlook, encourage your team to put pets, customers and colleagues at the heart of everything they do
- Passionate about achieving your objectives, results driven whilst living our values, driving performance
- Grows talent within your teams, coaching for results and creating an environment where colleagues can flourish
- Leads with integrity, earns trust, recognises development areas and displays humility
- Action orientated with the energy and tenacity to succeed in a fast paced environment whilst working with challenging systems
- Knowledge and experience of manual handling equipment and Warehouse Management Systems
The Benefits:
- Competitive salary of up to £50,000 per annum
- 36 days paid annual leave (including bank holidays), rising to 38 days after two years
- Birthday Leave - 1 day extra leave to celebrate your Birthday!
- The option to buy extra holidays
- An extra days holiday when you become a new pet parent (Dog/Cat/Horse)
- Pension Scheme
- Colleague Discount- 20% discount for you (plus one family member). This can be used in Pets at Home Stores, Groom Rooms, Companion Care Veterinary Services, and Pet Plan Insurance!
- “Treats” benefits- an online range of offers and discounts which are available exclusively to Pets at Home Colleagues
- Life assurance
- Contributory Private Health Care
- Charity Leave- You are entitled to have one paid day’s leave each year to work for your favourite animal related charity.
- Celebrating Special Celebrations? You’ll get 1 extra week off and a gift to celebrate your wedding or civil partnership, and a gift from us if you are expecting or adopting a baby!
- Free Car Parking
- Colleague of the Month Awards
- Cycle to Work Scheme
Please note that we reserve the right to close the vacancy prior to the application deadline/closing date once a sufficient number of applications have been received.
*If you haven't heard back from us within 2 weeks, please assume that unfortunately on this occasion your application has been unsuccessful*