At Signifyd we’re creating a new market. We’re constantly improving and expanding the technology that has changed what fraud protection for ecommerce looks like. So we don’t have time for office politics. We understand that different people have different work styles and we thrive on variety while learning from each other. We’re all Signifyers, so we know that what needs to get done will get done.
Signifyd is a place where no one is going to tell you how to do your job. If you want help, you'll get it - from all quarters. But we pretty much figure out what needs to be done, who's in the best position to do it and then let that person roll-up her or his sleeves and have at it. We're protecting retailers from online fraud in a way that's never been done before and we could use your help if you're someone:
Who believes challenges are best overcome by thinking differently.
Who knows his or her role, but isn’t confined by it.
Whose greatest satisfaction comes from helping customers succeed and achieve their dreams.
Who isn’t afraid to disagree, convincingly, civilly and honestly.
In this role, you will provide maintenance of the computer desktop environment, AV environment, Systems and Cloud Apps and Corporate Network by analysing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the company’s computers, printers, AV, Network and related equipment. Tasks include end user support, license tracking, and performing computer maintenance, upgrades and configurations, managing Cloud Apps and Systems and supporting the Corporate network.
Responsibilities:
Provide day to day technical support (setup/repair, systems configuration and deployment)
Provide helpdesk support and resolve problems to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
Escalate unresolved tickets to the next level support
Modify configurations, utilities, software default settings, etc. for the local workstation
Document internal procedures
Assist with onboarding and off boarding of users (Manage laptop setup and deployment)
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Manage all AV equipment to make sure they are up and working at all times
Requirements:
3+ years of working as IT Support, Helpdesk support
Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction
Expert knowledge of Mac and Windows environment
Basic knowledge of networking
Working knowledge of a range of diagnostic utilities
Experience with Zoom and video conferencing
You’ll receive a benefits package that is one of the most competitive in Belfast;
A competitive base salary
An equally competitive equity package
Bi-annual performance related bonus (10% performance related)
Pension matched up to 8%
‘Day one’ access to private Healthcare, Dental and Optical insurance scheme for you and your whole family
25 days of annual leave (plus 10 stat)
2 days WFH per week and our core hours are 10 - 4
12 weeks full-pay parental leave for mums and dads!
Free lunch every day that you’re in the office plus free snacks and drinks
Subsidised public transport and car parking
A LinkedIn Learning account
Top of the range equipment and lots of Signifyd swag
Monthly Signifyd social events organised by our social committee
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