To work as part of the growing team within Novosco helping to establish any issues via daily tasks and logging these issues accordingly. As a key member of the team you will also be involved in coming up with new ideas and continual improvement of our processes and practices.
Main Duties and Responsibilities: Essential duties may include, but are not limited to, the following:
Following prescribed daily checklists to locate potential issues within customer environments
Logging of remediation tickets for issues observed
Responding to alerts generated by monitoring systems
Provide feedback on recurring issues
Work with colleagues to improve proactive checklists
Please note that this job description is subject to ongoing review as new demands and best working practices are considered, agreed and implemented.
Skills and qualities required:
Experience in the IT industry
Experience and or certification in any of our vendor technologies including VMware, EMC, Cisco, Citrix and / or Microsoft
Able to work as part of the team and on your own initiative
Access to a car
Training: Internal training on products and services will be provided. However, staff are also expected to consistently keep abreast of new developments, which would impact on his/her areas of responsibility. Personal training in relation to job description will be given as part of the company’s overall personnel development program.
Conditions of Employment Salary: The salary and benefits for this position will be determined according to the experience of the person appointed. General Guidance: The nominal working week is 37.5 hours, although a degree of flexibility is both offered and expected. In specific circumstances there may be a requirement to work additional hours. Annual holidays are 24 days plus 7 public holidays. Novosco Ltd operates a Non Smoking Policy. Novosco Ltd is an Equal Opportunities Employer.
Security Clearance: Applicants are advised that Security Clearance or Access NI Basic Disclosure will be requested to assist with the decision making process. Disclosure information will not be used unfairly and criminal records will not necessarily prevent you from being successful in your application. A copy of Novosco’s policy on ‘The Recruitment of Ex-offenders’ and ‘The Secure Handling, Use, Storage and Retention of Disclosure Information’ is available to all applicants on request.”
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