To help determine customer needs, as the customers first point of contact with Novosco this is a vital role within the organisation.
Employees within this area are expected to work independently and use their own initiative. They perform the full range of duties required in providing solutions to our customer base, and the successful candidate will have advanced general troubleshooting skills. Employees at this level receive only occasional instruction or assistance as new or unusual situations arises, and will be fully aware of operating procedures and policies
Main Duties and Responsibilities:
Provision of support, both remotely and at customer premises working with computer users to resolve problems and answer questions on a variety of hardware components and software programs.
Other relevant and appropriate activities as required.
In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.
Please note that this job description is subject to ongoing review as new demands and best working practices are considered, agreed and implemented.
Skills and qualities required:
Intermediate to advanced skills regards the administration, configuration and troubleshooting in Microsoft technologies (Active Directory, DNS, DHCP, Server Administration 2008 and above, Office 365)
Intermediate to advanced skills in general networking (switching, routing, firewall, wireless AP)
Intermediate administration, configuration and troubleshooting with VMware (vSphere, VSAN, ESXi)
Intermediate administration, configuration, troubleshooting Skills in Microsoft: SCCM, Exchange, Shares and Data management
Education and Qualifications: one or more of the following: Microsoft, Citrix, Cisco, VMware certifications.
A high level of self-motivation together with a willingness to learn new skills.
A flexible and enthusiastic approach to the job.
Good problem solving and decision making skills.
Can demonstrate exceptional levels of customer service and care.
Good communication, organisation and presentation skills including the ability to write clear and concise proposals.
Strong time management and coordination skills.
A full driving license - preferably clean, however consideration will be given to people with low number of points.
Training: Internal training on products and services will be provided. However, staff are expected to consistently keep abreast of new developments, which would impact on their areas of responsibility. Personal training in relation to this job description will be given as part of the company’s overall personnel development program.
We have won the following accolades:
Placed in the Sunday Times Best Company to work for 4 years in a row
Accredited a 2* and outstanding rank in the Best Companies 2017
One of the highest accredited VMware partners in Ireland
UTV Employer of the Year 2015
Winner of the Belfast Telegraph Company of the Year 2015
Irish News Workplace and Employment Award winners in the categories of Best Place to Work and Workplace Wellbeing.
Benefits our employees enjoy include:
Daily fruit deliveries
Virtual Reality Room
Conditions of Employment Salary: The salary and benefits for this position will be determined according to the experience of the person appointed. General Guidance: The nominal working week is 37.5 hours, although a degree of flexibility is both offered and expected. In specific circumstances there may be a requirement to work additional hours. Novosco Ltd operates a Non Smoking Policy. Novosco Ltd is an Equal Opportunities Employer.
Applicants are advised that Security Clearance or Access NI Basic Disclosure will be requested to assist with the decision making process. Disclosure information will not be used unfairly and criminal records will not necessarily prevent you from being successful in your application. A copy of Novosco’s policy on ‘The Recruitment of Ex-offenders’ and ‘The Secure Handling, Use, Storage and Retention of Disclosure Information’ is available to all applicants on request
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