If you’re thinking about moving forward in your career, then join Barclays. You will work as the face of the company as you work with customers to ensure complete customer satisfaction.
The Optimization team drives business process re-engineering and optimization within the Wholesale Onboarding and Group Financial Crime Operations transaction cycle. It applies the process first lens to solving problems in that estate. It supports enterprise wide operating principles including process definitions & outcomes & minimum “good” process standards. We are proud of the close relationships we have with the Operations Teams and Technology Teams – each initiative we deliver will benefit the team around us and Operations as a whole, whether this be by improving Customer NPS scores, reducing complaints, or driving down operational costs, all of which enhance and benefit the customer experience.
You will undertake root cause analysis and identify efficiencies and opportunities for improvement within business problems, which may vary in size from smaller process amendments to end to end review of complex business processes. You will also help the organisational area to look holistically at Operational capability and efficiency. Deliver operational efficiencies and capacity through process re-engineering as part of continuous improvement initiatives. Support the wider Change team by implementing operational and process improvements across the Wholesale Onboarding and Group FCO transaction cycle.
• Analyse operational problems to identify opportunities for process engineering to deliver efficiency and capacity
• Contribute to operational design discussions, identifying process efficiencies and improvements
• Contribute to the delivery for operating model and process changes, and assist in the coordination of technology changes with the business and business readiness teams
• Contribute towards the planning and execution of the Optimization team priorities
• Undertake analysis to assist in the development of recommendations for operational improvements
• Define measures appropriate to the proposed enhancements in order to effectively assess success
• Supports Operations in all process management and improvement activity according to demand and priorities
• Supports and delivers the identification and improvement of local and end-to-end customer journeys and business processes / operational metrics
• Utilise LEAN, Sigma, Process Improvement and Business Process Management models and development opportunities to pursue own development to increase personal effectiveness and accelerate and maintain personal skill-set
• Become a subject matter expert on Business Process Management and Improvement tools and methodologies (e.g. Lean and Six Sigma) and strive to build understanding within Operations.
• Experience in Change Management disciplines including continuous improvement methods and change execution (portfolio/project planning and delivery skills critical) , use of methodologies such as Prince 2 etc. advantageous
• Intermediate level process / business analysis skills
• Documentation, planning and presentation software tools experience e.g. Advanced MS Office, Sharepoint, Visio skills
• Good levels of communication and diplomacy
• Process reengineering / Lean Continuous Improvement experience
• Knowledge of Operational modelling tools and reporting tools e.g. Blueworks Live
• Awareness of banking front to bank infrastructure, KYC processes, Financial Crime processes
• Quantitative, analytical, and statistical skills
Barclays Scotland is a real Scottish success story. We’ve been in Scotland for 250 years, and our significance has never been as important as it is today. Glasgow is a recognised strategic hub within Barclays globally, and admired as a shining light in Scottish business. Due to the scale of work we do here, there are countless opportunities for our colleagues to develop and progress. We’re a place where talented people can build a satisfying and diverse career, within a community of talented and passionate people.
Interested and want to know more about Barclays? Visit for more details.
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.
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