Operations Managers - North Manchester

We're always scouting for talented Managers and we're currently on the look out for Operations Managers across our North Manchester area.

Retail is at the heart of our business, we’re proud to be the UK’s fourth largest supermarket serving more than 11 million customers each week across our growing network of around 500 stores.

We believe in recruiting people who are passionate about delivering fantastic customer service and want to play an essential part in our ongoing success. Providing leadership, direction and ensuring standards remain high, you’ll bring a management style that motivates and brings out the best in those around you.

An Operations Manager  is focused on the input to deliver all operational aspects within the store.Ensuring, through planning and reviewing, to identify when Managers need coaching so that accurate and consistent routines are sustainably embedded in every department, resulting in outstanding performance across store performance indicators and an outstanding shopping trip for our customers. 

• Build relationships with all key stakeholders in order to involve the right people to deliver continuous improvements that benefit the customer
• Lead by example to deliver exceptional standards and performance across the store whilst focusing most on what matters most for customers
• Oversee all processes in store which affect availability of products for our customers whilst building the capability of the Management team to feedback to the respective business areas to continuously improve customers experience
• Make time to understand from customers directly how we can improve our daily offer and build their feedback into improvement plans and work with central teams to provide insight and opportunity to continually improve the service we offer 

• Create an inclusive environment for all Department Managers and colleagues so they feel empowered and able to suggest improvements, and remove barriers to business challenges
• Champion recognition, publicly thank colleagues for their contributions and encourage teams to do the same at all levels
• Lead and support the Your Say process to ensure colleagues can contribute their ideas and suggestions and feel listened and responded to
• Identify, develop and mentor talent across the store and wider region that creates a pipeline of successors
• Continuously build capability of the Management team through stretching their accountability, and creating a plan for development areas
• Work in partnership with the People Manager to embed a culture of being comfortable with change across the store and supporting Managers to do the same 

• Accountable for the end to end process of all operational routines within store
• Ensures appropriate resource to deliver routines to the highest standard is in place
• Role model efficient execution of change programmes and encourage Management teams to do the same
• An expert in safe and legal, ensuring all departments and colleagues are compliant with food safety laws
• Ensure an efficient and timely execution of the activity plan across the store
• Actively share knowledge and best practice with Department Managers and colleagues to maintain accurate and consistent operational routines
• Plan and review weekly, periodically and annually to understand and support the Managers in what they need to do to achieve store performance indicators.
• Support Managers with forward-thinking action plans for their departmental performance and hold them accountable

• Contribute to the development of the annual Store plan by having a commercial mindset to identify opportunities which will maximise performance
• Oversee stock, range and merchandise routines at store level, checking off compliance against the store bulletins and set up guides
• Instill passion for selling and stocking with colleagues so everyone understands why this is a fundamental part of our business and the service we offer
• Use freedom within the framework to develop local ideas to exceed sales targets and drive performance whilst motivating colleagues
• Market leading understanding of competitor impacts, and works with the central teams to minimise loss of customers and sales. 

Shopkeepers for over 100 years, we love providing our customers with a great shopping experience they won’t find anywhere else.

At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.

The UK’s 4th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.

At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.