In Store Cleaning Manager Retail in York

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Values:
Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Behaviours:

• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

• Induct and train the Cleaning Services Team as required.
• Provide specific training on equipment, cleaning practises and use of chemicals to the Soft Services Team on site.
• Manage the holidays and absences allocation of the Cleaning Operatives to ensure that adequate coverage is available and that cleaning standards are not reduced.
• Assist and liaise with the Service Support Manager/Site Manager in the selection of suitable cleaning operatives.
• Maintain accurate staff attendance records and ensure the Signing-in Register is completed in line with contracted hours and that these records on reviewed on a daily basis.
• Allocate cleaning duties and areas to Cleaning Operatives ensuring that all areas of the sites are maintained and meet the needs of the contract and any relevant SLA’s.
• Manage and control the issuing and usage of cleaning materials on site, making sure that the correct cleaning materials are used for the task in-hand.
• Carry out a weekly check of all cleaning machinery to make sure that it is in a safe working condition and reporting any faults to the Facilities Manager.
• Report all accidents and/or potential hazards to the LifeLine and relevant management and update appropriate records as necessary.
• Monitor the standard of work of the Cleaning Services Team using the weekly building checklist.
• Attend appropriate training sessions to update knowledge of cleaning equipment, materials and company procedures.
• To undertake cleaning duties and any other related duties which are within the job holder’s capability, according to the needs of the business and as directed by the Line Manager.

• Must be able to complete an Enhanced Disclosure in line with the Contract requirements.
• Must fall into the required shift pattern as deemed suitable to meet Contractual requirements.
• Have a flexible approach to the role.
• Proven Customer Focus and Service Skills.
• The ability to prioritise workload effectively, with good organisational skills.
• Able to work from own initiative.
• Good awareness of Health and Safety legislation.
• Excellent Time Management Skills.
• Good Communication skills

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

• Ensure compliance with Mitie's information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents;

Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.