At Signifyd we’re creating a new market. We’re constantly improving and expanding the technology that has changed what fraud protection for ecommerce looks like. So we don’t have time for office politics. We understand that different people have different work styles and we thrive on variety while learning from each other. We’re all Signifyers, so we know that what needs to get done will get done.
Signifyd is a place where no one is going to tell you how to do your job. If you want help, you'll get it — from all quarters. But we pretty much figure out what needs to be done, who's in the best position to do it and then let that person roll-up her or his sleeves and have at it. We're protecting retailers from online fraud in a way that's never been done before and we could use your help if you're someone:
- Who believes challenges are best overcome by thinking differently.
- Who knows his or her role, but isn’t confined by it.
- Whose greatest satisfaction comes from helping customers succeed and achieve their dreams.
- Who isn’t afraid to disagree, convincingly, civilly and honestly.
You are inquisitive, highly detailed and leave no stone unturned when it comes to investigating chargebacks. You are enthusiastic with a strong will to constantly learn new things and improve your craft. You are well-versed in the payments world (especially in CNP environment) and card network regulations. You have a solid background in fraud investigations, recovery and chargebacks management in various online payment processors and financial institutions. If this is you, then Signifyd is the place for you.
Signifyd, the world’s largest provider of guaranteed fraud protection, enables online retailers to provide a friction-free buying experience for their customers. Signifyd leverages big data, machine learning and domain expertise to provide a 100 percent financial guarantee against fraud on approved orders that later turn out to be fraudulent. This effectively shifts the liability for fraud away from retailers, allowing them to increase sales and open new markets while reducing risk. Signifyd counts among its customers a number of companies on the Fortune 1000 and Internet Retailer Top 500 lists. Signifyd is headquartered in San Jose, CA.
You’ll join a new team working towards minimizing losses, maximizing revenue and mitigating fraud and credit risk for our customers. You will be using your excellent skills in research and investigation to recover funds while working with various processors and financial institutions to reverse chargeback cases. This is a high-impact role that offers tremendous opportunities for growth, learning and leadership.
With minimal supervision and guidance, conduct high quality research and analysis on credit card chargeback cases to investigate for criminal fraud or buyer fraud.
Minimize potential losses by making decisions on chargeback cases.
Identify friendly fraud cases and dispute such chargebacks to recover funds and prevent recurrence of bad buyer behaviour.
Gather evidence from various data sources from both internal and third party sources to prove the validity of the transaction.
Research, evaluate and produce data needed to build rebuttal documentations to contest chargebacks while meeting required timeframes and guidelines with little to no follow-up.
Gain valuable insights into the true causes of chargebacks and categorize according to findings.
Review and process merchant claims in line with reimbursement policies.
Work closely with cross-functional teams such as customer success, product and finance teams.
Work with Fraud Analytics and Risk Operations to provide feedback on criminal fraud patterns detected during chargeback investigations.
1+ year’s experience working on credit card chargebacks, preferably in the ecommerce industry
1+ year’s experience using a variety of payment platforms or processors (Clientline, Vantiv, Adyen, Braintree, Stripe, etc.)
2+ years’ experience in a role requiring research and complex writing, such as with payment dispute processing, underwriting, data analysis, or similar
Excellent analytical skills with keen attention to detail
Highly eloquent with strong verbal and written communication skills ensuring proper interaction with customers and colleagues
Must possess a high level of computer skills to effectively use multiple systems and have advanced knowledge in G-Suite
Self-starter and comfortable taking initiative while quickly grasping concepts, processes and ideas
Highly professional with willingness to adapt to a constantly changing, customer focussed work environment while maintaining strict adherence to Signifyd’s Security and Privacy policies
Excellent time management skills with the ability to prioritize, multi-task or work flexible hours when necessary
Flexibility to work holidays and rotating shifts
Knowledge of card networks’ Operating Regulations (Visa, MC, American Express and Discover) for both merchants and consumers worldwide (primarily NA, EMEA)
Knowledge of SQL
French, Italian, German or Spanish language skills with business proficiency in English
A competitive base salary
An equally competitive equity package
Bi-annual performance related bonus (10% performance related)
Pension matched up to 8%
‘Day one’ access to private Healthcare, Dental and Optical insurance scheme for you and your whole family
25 days of annual leave (plus 10 stat)
12 weeks full-pay parental leave for mums and dads!
Free snacks and drinks in the office
A LinkedIn Learning account
Top of the range equipment and lots of Signifyd swag
Monthly Signifyd social events organised by our social committee
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