The Service Architect will act as the primary interface between the customer and Novosco for all Service Transition activities. You will work closely with service delivery and project teams on all new projects and services to be delivered, providing guidance, direction and advice on Service Transition. You will act as a subject matter expert, providing suppliers with an understanding of the Service solution across all ITIL processes including Service Operations and Transition
Main Duties and Responsibilities: Essential duties may include, but are not limited to, the following:
Leading the design of managed service operations
Leading the development of an IT lifecycle management, designing services, taking service strategy and building processes, procedures, into operational runbooks and guides across the department.
Leading the introduction of key IT service roles and processes needed to act as the bridge between the customer and internal and external IT suppliers.
Liaise with program/project/transition management to plan and manage the effective transfer of ICT services to new service designs.
Defining the standards required for the existing internal IT teams to adopt ITIL based service management
Establish the core frameworks that will underpin different aspects of the IT department including AGILE, DevOps, ITIL, SFIA, TOGAF
Please note that this job description is subject to ongoing review as new demands and best working practises are considered, agreed and implemented.
Experience and skills:
Experience (essential):
Previous experience in a similar role
ITIL Qualified
Experience of managing ITIL processes across service towers and third parties (SIAM)
Experience at senior management level in a large, complex customer facing organisation
Proven experience in developing and implementing IT strategies to achieve transformational levels of change and efficiency
Experience (desirable):
Advanced academic background, preferably to good degree level or equivalent
Proven commercial acumen
Good working knowledge of relevant functional systems
Experience in dealing with and influencing multi-tier management
Interpersonal Skills:
Articulate and a clear communicator
Be a customer advocate
Have the ability to converse technical terms and definitions to non-technical personnel
Meticulous with excellent attention to detail
Able to multitask and handle large amounts of complex information
Additional Information
Training Internal training on products and services will be provided. However, staff are expected to consistently keep abreast of new developments, which would impact on their areas of responsibility. Personal training in relation to this job description will be given as part of the company’s overall personnel development program.
Conditions of Employment Salary: The salary and benefits for this position will be determined according to the experience of the person appointed.
General Guidance: The nominal working week is 37.5 hours, although a degree of flexibility is both offered and expected. In specific circumstances there may be a requirement to work additional hours. Annual holidays are 24 days plus 7 statutory holidays.
Applicants are advised that Security Clearance or Access NI Basic Disclosure will be requested to assist with the decision-making process. Disclosure information will not be used unfairly and criminal records will not necessarily prevent you from being successful in your application. A copy of Novosco’s policy on ‘The Recruitment of Ex-offenders’ and ‘The Secure Handling, Use, Storage and Retention of Disclosure Information’ is available to all applicants on request
Novosco Ltd operates a Non Smoking Policy.
Novosco Ltd is an Equal Opportunities Employer.
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