Technology Specialist - Service Delivery in Bradford

About The... We’ve got an opportunity for a Service Delivery Technology Specialist to join our Digital Customer Experience Technology team, based at our support centre in Bradford. It's an exciting time to join this fast...

Job description

About The Role

We’ve got an opportunity for a Service Delivery Technology Specialist to join our Digital Customer Experience Technology team, based at our support centre in Bradford. It's an exciting time to join this fast paced work environment.

You will work in an integral role supporting colleagues across the business. This role will involve working in a fast paced environment where you will be responsible for providing remote support on Technology within sites/support office. 

Here at Morrisons you will do the following:

  • Service support with the ability to maintain SLAs    
  • Drive and escalate breached incidents and problem records
  • Incident support & problem management
  • Engage and lead on Google Communities support
  • Take ownership of issues by coordinating across multiple suppliers to resolve
  • Stakeholder engagement, including external suppliers/contractors
  • Ownership of incident/issue updates to business teams and stores/sites  
  • Provide clear direction to customers (colleagues)
  • Input into service ways of working with the Service Delivery Managers  
  • Support the business, sometimes outside of the usual core working hours for which time off in lieu will be available
About You

To succeed in the role, you should have:

  • Good planning, prioritisation and decision making skills
  • Knowledge of Logistics/Manufacturing sites processes to be able to provide credible advice & respond (highly desirable)
  • Awareness of technology (not essential to have a technology background as training will be provided)
  • The ability to understand customers requirements and respond to their feedback  
  • The ability to deliver excellent customer service every day
  • The ability to build relationships with stakeholders
  • Strong communication skills
  • A dynamic and a ‘can do’ attitude
  • The ability to deliver under pressure and in situations of ambiguity
  • Good problem solving skills and ability to provide solutions
  • Commercial understanding


Ways of Working

The wellbeing of our colleagues is really important to us and we want everyone to have a great home and work life balance. Because of this we've introduced a four day working week for all full time colleagues based at our support centre in Bradford.

You’ll be able to flex your working hours around the core hours of 10am-4pm, and can choose to do different hours each day as long as you’re covering these core hours. Each four day week will contain four average nine hour days

We've also recognised the benefits of working across six days including Saturdays. To be more competitive and support our stores and sites more effectively, we now work over a six day operation, Monday to Saturday inclusive, and everyone in Hilmore now works one Saturday in every four (or 13 a year), albeit Saturday will be a shorter working day of 6 hours.

Your non-working day will need to fit in with the business needs so more information about this and which day you'd take off will be discussed at your interview.

About The Company
Our fresh digital thinking is driving a giant change programme that will make Morrisons a digitally focused retailer. And we’re reinventing our tech and opening up new opportunities from mobile first to the cloud.

We’re making improvements across our diverse business. We’re revolutionising our online journeys and making our processes faster, simpler and smarter to provide the freshest of products and an even better experience to millions of customers and over 111,000 colleagues.

Our aim to offer more of what matters extends to our employees too. Join us and you can expect to enjoy great career prospects and a very competitive pay and benefits package. In addition to an attractive salary, we offer a discount card for you and two for friends or family members giving you 10% off your shopping in Morrisons. We also offer company share options, a highly competitive pension scheme, Life Assurance and more besides.

We are an equal opportunities employer and welcome applications from all sections of the community.

Extra information

Published at
Type of Job
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required
Apply now

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