IT Solutions Apprentice - COVID-19 in Gloucester

Gloucestershire Health and Care NHS Foundation Trust was formed in October 2019, following the merger of 2gether NHS Foundation Trust and Gloucestershire Care Services NHS Trust. The two Trusts joined together to provide integrated mental health, physical health and learning disability services to communities.

Job Title - IT Solutions Apprentice

Base - Edward Jenner Court, Brockworth

Salary - £10,132 per annum/ £5.18 per hour

Hours per week - 37.5

Fixed term contract over 18 months

A fantastic new opportunity has arisen for a committed, organised person to complete an IT apprenticeship working as part of the IT and Clinical Systems support team, providing a high quality service ,which is the first point of contact for all staff within Gloucestershire Health and Care NHS Foundation Trust.

The successful applicant will receive Induction and training appropriate to the activities he or she will undertake, and following this induction period will be enrolled to the IT Solutions Technician Level 3 Standard with our dedicated training provider.

The Apprentice would be supported to carry out activities including:

• Ensuring the provision of a high quality Customer focused IT and Clinical Systems support service providing a single point of contact to all staff of GHC staff in relation to all the services provided by the service.
• To gain accurate information from callers, using effective communication skills to assess the impact of the reported problems or requests.
• Utilise knowledge, skills and judgment to provide a first line resolution where possible or where unable to assign call to the appropriate team

The apprentice would be expected to be flexible, alter activities and priorities as the need arises, and handle all client requests for assistance in a responsive, professional and customer oriented manner.

If you would like to work for an organisation that values its staff, aims to deliver the best care, offering compassion to all patients, their carer’s and families, and you can demonstrate this to us, we would like to hear from you!

For further information or an informal discussion please contact Michelle Charles, IT Support Manager, on 0300 421 8317 or Jo Rayer, Apprenticeship Team, on 0300 421 8346.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

This post requires the post holder to be able to undertake all statutory and mandatory training and post holders must be able to undertake physical interventions. Fitness for physical intervention will be assessed by Occupational Health.

To ensure you fully understand how the Trust, as a Data Controller, will process and store your data please read the attached document ‘ Applicant and Staff Privacy Notice’ prior to applying for the role.

Candidates for any staff appointment shall, when making application, disclose in writing to the Trust whether they are related to any governor. Failure to disclose such a relationship may disqualify a candidate and, if appointed, may render him/her liable to dismissal.