Join us at an exciting time for Gloucestershire Hospitals NHS Foundation Trust! We have recently been awarded an improved CQC rating of Good and are proud of what we’ve achieved. We have an ambitious plan for our journey to Outstanding and are looking for aspirational, committed individuals to join us, making a real difference to both staff and patients.
As a former winner of England for excellence award: Tourism destination of the year, the beautiful city of Gloucester and the scenic regency spa town of Cheltenham are fantastic places to work and live.
As a hospital Trust we are currently involved in over 100 clinical trials and studies, whilst also providing acute elective and specialist services to a population of over 620,000.
By joining Gloucestershire Hospitals NHS Foundation Trust new colleagues can look forward to a warm welcome and a future full of opportunities and support.
Become an apprentice, learning whilst earning at the same time!
Do you like customer service and speaking with people?
Job Title: Customer Service Practitioner
Department/Area: Central Booking Department
Accountable to: Booking Services Supervisor
Location: Pullman Court, Great Western Road, Gloucester
Hours: 37.5 hours per week
Terms of Contract: GHNHSFT Apprenticeship Terms and Conditions
Salary: £10,132 pro rata, £5.18 per hour (Fixed term for 15 months)
This is an excellent opportunity to complete a Level 2 Apprenticeship as a Customer Service Practitioner and gain valuable administration and customer service experience within an acute hospital setting.
This apprenticeship vacancy would be suitable for a school leaver or young person who has an interest in pursuing a career in customer service.
The Apprentice would be managed by the Booking Services Supervisor and be supported by the existing team, by handling inbound calls from patients and other service users, in a call centre environment as well as dealing with the booking office related admin tasks, including:
Providing an appointment booking service in accordance with the Trust’s guidelines and confidentiality.
The Apprentice would be expected to be professional, treat everyone with kindness and respect, and have the confidence to communicate with patients and healthcare professionals in order to provide a friendly, efficient and courteous service to all.
Throughout the apprenticeship journey you will:
Be supported in the workplace by a mentor
20% “off the job training” to develop and enhance your learning
Be in regular contact with the Training Provider and the Apprenticeship & Careers Team
Have access to a virtual learning platform
Receive support from your Training Provider, Manager/Mentor and the Apprenticeship & Careers Team
Attend workshops where you will have the opportunity to discuss and share
The working hours are 37.5 hours per week; this includes a daily unpaid break of 30 minutes.
The young person (if under 18 years) will have a break every 4.5 hours worked; there is no weekend working.
For further information about the role please contact Kirsten Etheridge, Booking Services Supervisor, Central Booking Office 0300 422 4582.
For further information regarding the apprenticeship please contact Andrea Harford, Apprenticeship & Careers Team Coordinator, 0300 422 5109.
The closing date for applications is Sunday 27th September 2020
Interviews will take place on Tuesday 6th October 2020
For more details of the role and requirements of the apprenticeship, please see Job Description attached.
Our Trust uses a values based recruitment (VBR) approach, to ensure that we recruit the best employees with the right skills and values to support effective team working in order to deliver excellent patient care and experience.
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