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Regional CAMHS Complaints Officer in Brighton

... No two days will be the same as you join as a Regional CAMHS Complaints Officer for three of our specialist services, including Brighton & Hove Clinic, Potters Bar Clinic and Rhodes Wood Hospital where you will...

Job description

No two days will be the same as you join as a Regional CAMHS Complaints Officer for three of our specialist services, including Brighton & Hove Clinic, Potters Bar Clinic and Rhodes Wood Hospital where you will innovate, improve and deliver an excellent experience to some of the most vulnerable people in society. 
All three services are a specialist CAMHS service, and empowers recovering to children and young people with eating disorders in a warm and nurturing environment.
Working alongside the PALS Officer, you will provide responsible, flexible and integrated complaints support and services to assist with
service users needs/concerns and will liaise with their family and the multidisciplinary team.
As a Complaints Officer, you will act as a main point of contact for service users and their families, providing advice and information to support their needs. Whether it is face-to-face, emails, letters or telephone calls, you will be responsible for listening to concerns and managing a caseload of enquires and complaints.
Working between 9:00 - 17:00, this will see you travel between Potters Bar, Hatfield and Brighton to visit all three sites. 

Your responsibilities
  • Resolving concerns and complaints quickly and informally where possible and being able to deescalate potentially challenging situations.  
  • Liaising with identified staff across the region to provide a seamless service to service users, relatives and carers in the resolution of concerns, and checking progress of any investigation and providing assistance if necessary.
  • Scheduling and attending Resolution Meetings (RM’s) to support Elysium Healthcare staff or service users in resolving their complaint.
  • Facilitating meetings and discussions with service users, relatives and carers for the purpose of solving concerns. 
To be successful in this role, you'll need
  • Educated to GCSE level Grade C or above, or equivalent, demonstrating literacy and numeracy
  • Experience in a busy, customer focused role NVQ Level 3 in office administration or equivalent in experience
  • Ability to identify when escalation to the senior management team is required e.g. approaching agreed timeline for complaint response 

What you will get:

  • Annual salary of £30,000
  • The equivalent of 33 days annual leave – plus your birthday off!
  • Free meals & parking 
  • Wellbeing support and activities
  • Career development and training
  • Pension contribution
  • Life Assurance
  • Enhanced Maternity Package

There is also a range of other benefits including retail discounts and special offers, car leasing without a credit check, holiday financing and much more.

About your next employer

You will be working for an established, stable and agile company with a unique approach to the delivery of care. With a network of over 70 services across England and Wales, providing four services including: Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is an opportunity for you to grow and move with Elysium.

Elysium Healthcare follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each person’s individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.

Site Information
Not Specified
Benefits & About Elysium
Not Specified

Extra information

Type of Contract
Graduate Jobs
Profession Sub-category
Health / Medical
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Brighton | Medical Jobs | Graduate Jobs

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