Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices.
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:
o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
o We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
o Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
At Mitie we know that ‘our diversity makes us stronger’. We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.
Job objectives and responsibilities
Knowledge of relevant procedures
• Provide training on relevant role aspects to team members
Level of customer Service
• Deliver the agreed services within the budget allocated to their role and to the standard required.
• Work within the Soft Services Team, carrying out their duties effectively and efficiently in accordance with contractual requirements.
• Successfully undertake the training matrix specific to this role.
Health and safety awareness and knowledge
• Follow the Company’s Health, Safety and Quality procedures within the course of the role and ensure that the Soft Services Team is preforming their duties within the correct HSQE guidelines at all times.
• Develop good relationships with the onsite FM Team, Janitorial Team and Client Customers.
• Induct and train the Cleaning Services Team as required in line with the MITIE Company Policy.
• Provide specific training on equipment, cleaning practises and use of chemicals to the Soft Services Team on site.
• Manage the holidays and absences allocation of the Cleaning Operatives to ensure that adequate coverage is available and that cleaning standards are not reduced.
• Assist and liaise with the Service Support Manager/Site Manager in the selection of suitable cleaning operatives.
• Maintain accurate staff attendance records and ensure the Signing-in Register is completed in line with contracted hours and that these records on reviewed on a daily basis.
• Allocate cleaning duties and areas to Cleaning Operatives ensuring that all areas of the sites are maintained and meet the needs of the contract and any relevant SLA’s.
• Complete the Cleaning Services Team site time sheets as required, ensuring that these are processed in line with the Company’s time restrictions.
• Ensure team members PIN in as required on site at the arrival at site and leaving site
• Ensure that Cleaning Operatives understand and adhere to the site rules and maintain a smart appearance, including the wearing of the MITIE uniform when carrying out their tasks.
• Manage and control the issuing and usage of cleaning materials on site, making sure that the correct cleaning materials are used for the task in-hand.
• Carry out a weekly check of all cleaning machinery to make sure that it is in a safe working condition and reporting any faults to the Facilities Manager.
• Report all accidents and/or potential hazards to the LifeLine and relevant management and update appropriate records as necessary.
• Review all equipment and store cupboards verifying that they are kept clean and that equipment and materials are left secured when not in use.
• Ensure that all relevant safety signs are provided and used correctly by all Cleaning Operatives
• Report any damage and safety defects on the premises to the Service Support Manager and log where appropriate.
• Monitor the standard of work of the Cleaning Services Team using the weekly building checklist.
• Respond to Customer complaints immediately in conjunction with the Service Support Manager.
• Attend appropriate training sessions to update knowledge of cleaning equipment, materials and company procedures.
• Ensure all areas within the premises are cleaned to the required frequency and SLA’s.
• Complete stock control/order sheets as directed by the Service Support Manager.
• To ensure all Cleaning Operatives are aware of Company/Client statutory fire and safety regulations and provide good safety methods of work.
• To undertake cleaning duties and any other related duties which are within the job holder’s capability, according to the needs of the business and as directed by the Line Manager.
• Must be able to complete an Enhanced Disclosure in line with the Contract requirements.
• Must fall into the required shift pattern as deemed suitable to meet Contractual requirements.
• Have a flexible approach to the role.
• Proven Customer Focus and Service Skills.
• The ability to prioritise workload effectively, with good organisational skills.
• Able to work from own initiative.
• Good awareness of Health and Safety legislation.
• Excellent Time Management Skills.
• Good Communication skills
Health and Safety responsibilities
• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
• Ensure compliance with Mitie's information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents;
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.
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