Customer Service Advisor£18,000-£20,000SaleWhat can we offer you? Inbound Customer Service working as part of a team to a common goalRegular social events and team building exercisesBreak-out room with Pool Table and Playstation!Annual Bonus is based on call quality (NO UPSELLING!)Monday to Friday, Core business hours, NO WEEKENDS A fantastic opportunity has arisen for a Customer Service Advisor to work within our Customer Service Team. The successful candidate will have a proven track record in providing a high level of customer service. You will be the first point of contact for customer queries via both telephone and email, working closely with our support teams and branch network to efficiently track, monitor and resolve all customer inbound queries in a timely manner.Needless to say this is a very popular position so the competition is fierce, send in your CV and tell me why you should be put forward!Duties expected of a Customer service Advisor:Incoming calls from existing customersSolving both routine problems and complex customer enquiries and issuesComplaint handlingResponding to customer emailsOutgoing courtesy calls to existing clients Requirements needed to be considered:A strong sense of personal responsibility and accountability (put simply, someone who make things happen)Previous customer service experience ideally on a IT service deskThe ability to think and act independently; be creative and curiousDetermined, resilient and self-driven with a focus to succeedAccuracy/ attention to detailEnthusiastic and motivatedQuick to learn. Being proactive about your developmentLogical approach to problem solving To be considered for the role send in your application and suitable candidates will be contacted for immediate interviews.Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
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