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Customer Service Advisor - Work From Home in Liverpool

Role: Customs & Trade AdvisorLocation Home based with virtual office hubs for training, 121 meetings and coaching.Salary £17,000 per annumOperational Hours: 07:30-22:30 Monday-Sunday, 37.5 hours per week. Flexible working between these hours is required. RESPONSIBILITIES & TASKSDeal effectively with inbound enquiries, provide timely, accurate and guidance on trader registration and declaration submissionsEffectively refer members and customers to a wider Trade team and other parties as requiredGathering data on EORI numbers, VAT numbers and commodity codes to tailor further engagementChecking of all relevant customs and trade documentationData Administration and validationAccurately complete and submit of customs declarations using simplifi

4 - 40 hours per week

Job description

Role: Customs & Trade AdvisorLocation Home based with virtual office hubs for training, 121 meetings and coaching.Salary £17,000 per annumOperational Hours: 07:30-22:30 Monday-Sunday, 37.5 hours per week. Flexible working between these hours is required. RESPONSIBILITIES & TASKSDeal effectively with inbound enquiries, provide timely, accurate and guidance on trader registration and declaration submissionsEffectively refer members and customers to a wider Trade team and other parties as requiredGathering data on EORI numbers, VAT numbers and commodity codes to tailor further engagementChecking of all relevant customs and trade documentationData Administration and validationAccurately complete and submit of customs declarations using simplified, summary, and standard proceduresDelivering service in line with HMRC standardsLiaising and effectively communicating with other Government agencies such as HMRC as and when requiredSupporting other team members by sharing best practiceEffectively recording of customer & partner interactions on CRM and any other relevant processes as required SKILLS, KNOWLEDGE, QUALIFICATIONS AND EXPERIENCEMust haveAbility to organise own workloadStrong communication and interpersonal skillsAccuracy and attention to detailExperience in customer engagementWell developed IT skills. (e.g. Microsoft packages - CRM and email)Ability to self manage but also work as part of a teamExcellent customer service and relationship buildingProblem solving / Solutions oriented to service customers effectively.Experience of working to tight deadlines Qualifications & Experience: 2+ years working in a customer service role - contact centre/retail/hospitality. Experience within customs/trade/shipping/import exports is desirable but not essentialBenefits:Work from homeAll equipment including a laptop providedFortnightly pay Due to the nature of the role successful candidates will need to be able to pass a DBS check.We are looking to get candidates started on 2nd November so if you have previous customer service experience and are interested in the role then APPLY NOW! Cordant Group is an equal opportunities employer

Extra information

Status
Closed
Education Level
Other
Location
Liverpool
Working hours per week
4 - 40
Type of Contract
Full Time Jobs
Profession type
Training
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

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