Customer Service Executive in Romsey

Job description

Impact Call Centre is always looking for high-quality staff to join our ever-expanding team.

Following continued success and growth, we are now looking to recruit experienced Customer Service Executives to join our team in Romsey. Due to the location of our offices, we are looking for candidates who are within a 40-minute commute of our offices.

These positions are offered on a full-time basis working 40 Hours - 5 days over 7 days. Your hours will be discussed in advance and will include working one day each weekend and one shift working until around 20:00.

What will I be responsible for?

Working in our vibrant and friendly Customer Service department, you will act as a brand ambassador for our clients, delivering world class service in all customer communications, whether by phone, email, or webchat. If you share our passion for service excellence and want to have the opportunity to make a positive difference, come and join the team where we put the customer at the heart of everything we do.

Joining our team as a Customer Service Executive, you will be responsible for:

• Act as a brand ambassador for our clients by dealing with all incoming and follow up contact with customers who have an enquiry or service request, either by phone, email, webchat or post
• Dealing with customer complaints, chasing customer orders, refunds, providing product information and all other customer service related help
• Consistently exceed customer expectations by delivering a world class customer service experience - being knowledgeable and taking ownership to manage enquiries from investigation to resolution
• Contribute to a culture of 'right first time' - What you say and what you do matters
• Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently
• Supporting other departments in line with business requirements

Could this be the ideal role for me?

If you have a passion for delivering excellent customer care and service, the role of Customer Service Executive is ideal for you! To be considered for this role, you will also require the following skills and competencies:

• Excellent telephone manner with the ability to deal with customer queries quickly and efficiently
• Work as part of a team, support colleagues and promote a positive team spirit
• Approachable, friendly, positive, polite and tactful
• Ability to think through complex problems and arrive at workable solutions
• Experience in complaint handling to ensure customer satisfaction
• Good IT skills including use of e-mail and Microsoft products

Please note successful candidates will be subject to a basic criminal records check

Benefits:

Joining our team as a Customer Service Executive, you will be offered a starting salary £18,304 per annum plus up to £2,400 per annum call quality allowance OTE £20,704. In addition, Impact Call Centres offer a great range of benefits including:

• Career progression and extensive on-going training and development
• Apprenticeship Diploma qualifications available provided by Southampton Football Club
• 29 days holiday accruing to 33 days based on service including bank holidays
• Company Pension scheme after qualifying period
• Free Employee Benefits and Assistance Scheme
• Free on-site parking or short walk from train station on mainline services
• Subsidised lunch/refreshments with free tea and coffee
• Staff discount on products
• Modern offices using the latest technologies
• Free gym membership
• Subsidised staff entertainment throughout the year
• Regular team incentives and fun days including charity events plus dress down Fridays

Our Business

Impact Call Centre Ltd is a friendly, professional, and diverse business providing outstanding outsourced solutions for companies that require our expertise. We have consistent and sustained company growth which has created several exciting career opportunities for people who want to share in our success. This is a great place to work and we recognise our people as our greatest asset, we are trusted partners of our clients, the right attitude is everything and customer focus is a must.

If you have a passion for customer service and an excellent telephone manner, we want to hear from you! Please click APPLY below to register your interest.

Extra information

Status

Closed

Education Level

Other

Location

Romsey

Working hours per week

4 - 40

Type of Contract

Full Time Jobs

Profession type

Training

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English