Customer Service Advisor - Home Services Dorking, Surrey (with home working options during COVID-19 restrictions)If you’re an enthusiastic contact centre professional with great customer service skills, this is an exciting opportunity to develop a rewarding career with a growing and people-focused business. About us:We are SES Home Services, a trusted local provider of plumbing, heating and drainage services. Our professional, reliable home services are accredited and guaranteed – giving our customers the best of both worlds – an affordable local specialist, plus the peace of mind of a large provider.Whether our customers want to be prepared for every eventuality with emergency cover or fix a leaking tap with our fixed price repairs, we’re the local experts who are on hand to help, 24 hours a day, 365 days a year. Our business is built on the values of service, compassion, integrity, innovation, collaboration and commitment. We are looking for engaged individuals who are passionate about delivering great customer service to join us on our journey.Why you should join our team:At SES Home Services, we offer the perfect environment in which to learn, grow and succeed. You’ll join a fast-paced team full of ambitious, compassionate people who support each other to achieve their goals and are committed to delivering the very best for our customers.Our knowledgeable team are one of the cornerstones of our success, which is why we place emphasis on learning and development. You’ll undertake a comprehensive induction, as well as on-the-job training, to give you all the tools you need to thrive. For those with ambition, this position has the scope to progress into a team leader position in teams across our group, making this the ideal role in which to achieve your professional goals. What’s more, we’re eager to offer flexibility to our teams wherever we can. You’ll have the option to work from home during your early and late shifts, as well as swap shifts when needed, enabling you to perform at your best and balance your work and life commitments.The role:- Salary of £23,000 per annum- Overtime opportunities available - Up to 10% employer contribution towards Aviva's Group Personal Pension Plan- Working hours: 37.5 hours per week, working nine hour shifts (with early and late shifts)As a Customer Service Advisor, you will deliver a great service to customers using our home services. In this varied role, you’ll handle a wide range of telephone queries covering insurance claims, chargeable work, water and wastewater account enquiries. You’ll promote the benefits of our services and discuss open quotes to ensure that customers receive the service that best suits their needs. During quieter periods, you’ll respond to email queries, carry out administration tasks and co-ordinate the diaries of our Mobile Engineers. Some of your other duties will involve: - Advising customers on the billing and collection of charges - Working with wholesalers to resolve issues - Identifying opportunities to up-sell or cross-sell services - Liaising with third party providers to ensure all work is completed within agreed timescales Other organisations may call this role Contact Centre Advisor, Customer Services Representative, Contact Centre Agent, Contact Centre Rep, Customer Service Executive, Customer Care Advisor, or Customer Experience Rep.About you:At SES Home Services, we recruit based on potential, values and fit, rather than just experience and qualifications. We’re seeking a Customer Service Advisor with: - Great listening and communication skills - Good attention to detail - The ability to handle tasks with tact and patience - Experience of dealing with customers directly in a contact centre environment - Previous experience of using business systems to record customer contactsThe benefits:- Life assurance- Bonus scheme- 23 days’ holiday per year, increasing to 27 with service- Give as you earn scheme- Financial education, savings and personal loans through Neyber- Aqualibrium - our wellbeing programme including Mental Health First Aiders and free annual comprehensive health checks- Simply Health Cash Plan, Surgical Choices and Rewards- Confidential crisis support, counselling and legal advice- One day paid volunteering a year- Discounts with our subsidiaries and GarageThis vacancy is being advertised by Webrecruit, who SES Home Services work in partnership with. The services advertised by Webrecruit are those of an Employment Agency. We are both equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.What’s next?If you are seeking your next challenge as a Customer Service Advisor, select the apply button shown to be brought through to the application process.The health and wellbeing of our staff and interviewees is paramount, so we have put practices in place to keep all parties safe
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