Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices.
Job objectives and responsibilities
Customer care
· Ensure all contractual commitments are honoured and if there is any failure be the first to advise the Account Manager. Any complaints must be logged in accordance with the quality system and reported to the Account Manager in a timely and effective manner – these must be logged as required on the assignment.
Training and development
· In support of the Account Manager, report any concerns to the Account Manager in a timely fashion.
· Support the Account Manager in providing and monitoring site training.
Managerial/ work performance
· Manage security and emergency incidents
· Ensure the correct and appropriate operation of systems and procedures are adhered to
· Constantly assessing risk and taking appropriate measures to deal with that risk
· Manage the staff on site to ensure that the operational delivery of the service is maintained to the highest agreed standard and to the complete satisfaction of the client. All issues need to be raised with the Account Manager in a timely fashion.
· Provide assistance to all staff that have welfare requirements – report to the Account Manager in a timely fashion.
· Leading in implementing customer corporate policies
· Manage emergency incidents
Communication
· Support the organisation in any way deemed necessary as required by the Account Manager.
· Provide the assurance of a professional and high quality operation.
· Liaise closely with the Account Manager to ensure that they are aware of any changing requirements of the contract.
· Provide information on activity on site relevant to the teams performance, on-going issues and future development opportunities to the Account Manager in a timely fashion.
Quality
·
Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients.
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